A customer support job requires workers to complete a particular online form in 60 seconds Les can nish the form in 70 seconds What is his efficiency What other performance measures might be important here ...

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A customer support job requires workers to complete a particular online form in 60 seconds. Les can

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A customer support job requires workers to complete a particular online form in 60 seconds. Les can ﬁnish the form in 70 seconds. What is his efficiency? What other performance measures might be important here?

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Introduction to Operations and Supply Chain Management

ISBN: 978-0132747325

3rd edition

Authors: Cecil B. Bozarth, Robert B. Handfield

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Question Posted: Apr 10, 2015 10:05 AM

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A customer support job requires workers to complete a particular online form in 60 seconds. Les can

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Introduction to Operations and Supply Chain Management

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