Question: Precision Machinery has set standard times for its field representatives to perform certain jobs. The standard time allowed for routine maintenance is 2 hours (i.e.,

Precision Machinery has set standard times for its field representatives to perform certain jobs. The standard time allowed for routine maintenance is 2 hours (i.e., "standard output" = 0.5 jobs per hour). One of Precision's ﬁeld representatives records the results below. Calculate the rep's efficiency for each customer and her average efﬁciency. Interpret the results.

CUSTOMER ACTUAL TIME REQUIRED TO
PERFORM ROUTINE MAINTENANCE
ABC Company.............. 1.8 hours
Preztel ..................2.4 hours
SCR Industries.............. 1.9 hours
BeetleBob.............. 1.8 hours

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