A school cafeteria is operated by five persons performing the activities in the aver-age times shown in
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A school cafeteria is operated by five persons performing the activities in the aver-age times shown in the following chart.
a. What are the bottleneck activity and the maximum service capacity per hour?
b. Suggest a reallocation of activities that would increase capacity and use only four employees, and draw a product flow diagram. What is the capacity of your improved system?
c. Recommend a way to maintain the serving capacity found in part b using only three employees.
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Related Book For
Service Management Operations Strategy Information Technology
ISBN: 978-0077841201
8th edition
Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi
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