Question: Also included on the PPC questionnaire is this question: When residential customers call, I always direct them to our Web site to get an answer.

Also included on the PPC questionnaire is this question:
When residential customers call, I always direct them to our Web site to get an answer.

Also included on the PPC questionnaire is this question: When

a. What type of scale is this one intended to be?
b. Rewrite the question and possible responses to achieve betterresults.

Sometimes Never Always Usually 4

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