Also included on the PPC questionnaire is this question: When residential customers call, I always direct them

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Also included on the PPC questionnaire is this question:
When residential customers call, I always direct them to our Web site to get an answer.

a. What type of scale is this one intended to be?
b. Rewrite the question and possible responses to achieve betterresults.

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Systems analysis and design

ISBN: 978-0136089162

8th Edition

Authors: kenneth e. kendall, julie e. kendall

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Question Posted: Nov 16, 2012 01:42 AM

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Also included on the PPC questionnaire is this question: When residential customers call, I always direct them

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Sometimes Never Always Usually 4

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a It is intended to be an interval scale b ...View the full answer

Systems analysis and design

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