An auto dealer has hired you to help improve the performance of its sales and service staff.

Question:

An auto has hired you to help improve the performance of its sales and service staff. Your first task is to conduct a needs analysis for the organization. Describe what you will do. Then, provide examples of possible training and development activities that could be used to influence the knowledge, behavior, and attitudes of the staff.
Dealer
A dealer in the securities market is an individual or firm who stands ready and willing to buy a security for its own account (at its bid price) or sell from its own account (at its ask price). A dealer seeks to profit from the spread between the...