As a former regional manager for Graphix International, Seth McClaren was promoted and transferred to the Philadelphia headquarters several years ago. A close friend, Josh Berry, manages the company's regional office in Atlanta. Seth called Josh and invited him to dinner to discuss concerns about changes going on in the company.
1. Did the corporate culture change between the old and new top management? Explain.
2. What evidence is there that the new top management will encourage or discourage upward communication?
3. Did the new vice president use more than one channel of communication? If so, how?
4. Did the old or the new top managers place more stress on two-way communication? Explain.
5. Will Seth be as comfortable as Josh with the new managers? Explain your answer.