C. N. Itall has been a systems analyst for Tun-L-Vision Corporation for many years. When you came on board as part of the systems analysis team and suggested prototyping as part of the SDLC for a current project, C. N. said, “Sure, but you can’t pay any attention to what users say. They have no idea what they want. I’ll prototype, but I’m not ‘observing’ any users.”
a. As tactfully as possible, so as not to upset C. N. Itall, make a list of the reasons that support the importance of observing user reactions, suggestions, and innovations in the prototyping process.
b. In a paragraph, describe what might happen if part of a system is prototyped and no user feedback about it is incorporated into the successive system.