Claims and condolences concern negative or unpleasant circumstances. Why are they written using the direct plan?

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Business Communication

ISBN: 978-1439080153

8th edition

Authors: Buddy Krizan, Patricia Merrier, Joyce P. Logan, Karen Schneiter Williams

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Question Posted: Feb 04, 2016 05:06 AM

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Claims and condolences concern negative or unpleasant circumstances. Why are they written using the direct plan?

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