MidCoast Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F (financial).
1. Percentage of ground crew trained _________
2. On-time flight percentage _________
3. Percentage of on-time departures _________
4. Market value _________
5. Flight attendant training sessions attended _________
6. Revenue per seat _________
7. Customer complaints _________
8. Time airplane is on ground between flights _________
9. Number of reports of mishandled or lost baggage _________
10. Cash flow from operations _________
11. Accidents or safety incidents per mile flown _________
12. Airplane miles per gallon of fuel _________
13. Return on investment _________
14. Cost of leasing airplanes _________