Question: MidCoast Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Label

MidCoast Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F (financial).
1. Percentage of ground crew trained _________
2. On-time flight percentage _________
3. Percentage of on-time departures _________
4. Market value _________
5. Flight attendant training sessions attended _________
6. Revenue per seat _________
7. Customer complaints _________
8. Time airplane is on ground between flights _________
9. Number of reports of mishandled or lost baggage _________
10. Cash flow from operations _________
11. Accidents or safety incidents per mile flown _________
12. Airplane miles per gallon of fuel _________
13. Return on investment _________
14. Cost of leasing airplanes _________

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