Classify the following cost elements into the appropriate cost of quality categories, prepare a Pareto chart for the categories, interpret the results, and provide recommendations.
Cost Element Amount
Customer complaint remakes ............ $ 28,000
Printing plate revisions ................ 28,000
Quality improvement projects ............ 14,000
Gauging ...................... 100,000
Other waste ................... 39,000
Correction of typographical errors ........... 210,000
Proofreading .................... 450,000
Quality planning ................. 57,000
Press downtime .................. 285,000
Bindery waste .................... 53,000
Checking and inspection ............... 42,000