Question: Daniel's team had to implement the new service level agreement with the new provider. Try to work out the three key areas of managing the

Daniel's team had to implement the new service level agreement with the new provider. Try to work out the three key areas of managing the transition process.

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Although a new provider had been found the risk of the incumbent going bankrupt in 2004 was still acute and Daniel had to come up with a solution Following long conversations with Credit Suisses HR de... View full answer

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