Describe the basic differences between organic and mechanistic approaches to service recovery.

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Services Marketing Concepts, Strategies, & Cases

ISBN: 978-1439039397

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Authors: Douglas Hoffman, john Bateson

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Question Posted: Aug 31, 2012 02:30 AM

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Describe the basic differences between organic and mechanistic approaches to service recovery.

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Mechanistic processes this is a process driven approach which form...View the full answer

Services Marketing Concepts, Strategies, & Cases

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