Do you think Butler made the right decision to utilize this new technology? What implications does this decision hold for Butler’s IT department in the long-run?

As CIO Kincaid looked back over the past 12 months, he took pride in the fact that Butler University had taken a major step forward with a network capability for the twenty-first century—the convergence of its data and voice networks. Yet the choices that had been made in the past year were not for the “faint of heart”: his IT organization had taken on a lot more in-house responsibility for voice communications than in the past at a time in which network security risks were heightened concerns. This also meant 24/7 visibility for the telephony staff people who for the first time were working alongside their data network counterparts.