DocuSign, Inc., is the leading provider of fully automated electronic signature services, offering several different software products that allow companies to transmit documents online for e-signature in a fast, secure, and cost-saving way. DocuSign numbers companies in the financial services, e-commerce, mortgage, real estate, travel, and insurance industries among its customers. Founded in 2003 in Seattle, Washington, the firm recently passed the 14-million mark in terms of the number of electronic signatures it has executed.

1. How closely did DocuSign’s top managers follow the stages of management decision making as outlined in the chapter? Explain your answer.
2. Do you think Schiltz’s move to share top management’s decisional role with employees was an effective solution for his firm? Why or why not? Do you think it will be a good choice for the company’s future?