Explain the interlinking model of quality and profitability (Exhibit 4.2). How does it connect to business and operations strategy? Can you provide any examples of goods and services that support and add credibility to this model?

Exhibit 4.2 Interlinking Quality and Profitability Performance Improved quality of design Improved quality of conformance Higher perceived Higher prices Lower manufacturing and service costs value Increased market Increased share revenues Higher profitability OMS| CHA 13