Question: Flip Flop?s To Go has gathered the following data on its quality costs for the past two years: a. Compute the percentage change in the

Flip Flop?s To Go has gathered the following data on its quality costs for the past two years:

Year 1 Year 2 Prevention costs: Quality training .... Quality technology .

a. Compute the percentage change in the total quality costs from year 1 to year 2.

b. Explain what you think caused the change.

Year 1 Year 2 Prevention costs: Quality training .... Quality technology . Quality production design $ 8,000 $10,500 7,500 9,000 4,000 9,000 Failure costs: Warranty handling Customer reimbursements. Customer returns handling ... $15,000 $10,000 11,000 7,200 7,000 4,000

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a Total cost year one prevention 19500 Failure 33000 total ... View full answer

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