How does profiling disruptive customers assist customer contact personnel in dealing with customers from hell?

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How does profiling disruptive customers assist customer contact personnel in dealing with “customers from hell”?

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Services Marketing Concepts, Strategies, & Cases

ISBN: 978-1439039397

4th edition

Authors: Douglas Hoffman, john Bateson

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Question Posted: Aug 31, 2012 02:28 AM

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How does profiling disruptive customers assist customer contact personnel in dealing with customers from hell?

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By categorizing unreasonable customers into one of t...View the full answer

Services Marketing Concepts, Strategies, & Cases

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