“Idon’t know what happened. When the new system was installed, the systems analysts made a clean getaway, as far as I can tell,” says Marc Schnieder, waxing philosophic. Recall that he is owner of the Marc Schnieder Janitorial Supply Company.
“The systems analysis team asked us some questions about how we liked the new system,” Marc supplies eagerly. “We didn’t really know how to tell them that the output wasn’t as spotless as we’d like. I mean, it’s confusing. It isn’t getting to the right people at the right time or anything. We never really did get into the nitty-gritty about the finished system with that consulting team. I feel as if we had to hire your group just to mop up after what they left.” After further discussions with Stan Lessink and Jill Oh, the company’s chief programmers, you realize that the team that did the initial installation had no evaluation mechanism. Suggest a suitable framework for evaluating the kinds of concerns that Mr. Schnieder raised about the system. What are the problems that can occur when a system is not evaluated systematically? Respond in a paragraph