1. Use the FOLKLORE method to complete the documentation of the Management Information Systems Unit GEMS system. Be sure to include customs, tales, sayings, and art forms.
2. In two paragraphs, suggest a PC-based approach for capturing the elements of FOLKLORE so that it is not necessary to use a paper-based log. Make sure that your suggested solution can accommodate graphics as well as text.
3. Design input and output screens for FOLKLORE that facilitate easy entry, and provide prompting so that recall of FOLKLORE elements is immediate.

“This is a fascinating place to work. I’m sure you agree, now that you’ve had a chance to observe us. Sometimes I think it must be fun to be an outsider . . . don’t you feel like an anthropologist discovering a new culture? I remember when I first came here. Everything was so new, so strange. Why, even the language was different. It wasn’t a ‘customer,’ it was a ‘client.’ We didn’t have ‘departments,’ we had ‘units.’ It’s not an employee cafeteria; it’s the ‘canteen.’ That goes for the way we work, too. We all have our different ways to approach things. I think I’m getting the hang of what Snowden expects, but every once in a while I make a mistake, too. For instance, if I can give him work online, he’d just as soon see it that way than get a printed report. That’s why I have two computers on my desk, too! I always see you taking so many notes . . . I guess it makes sense, though. You’re supposed to document what we do with our systems and information as well as what your team is doing, aren’t you?”