Question: In a call center, the average waiting time for an answer (in seconds) is shown below by time of day. Research question: At =

In a call center, the average waiting time for an answer (in seconds) is shown below by time of day. Research question: At α = .01, does the waiting time differ by day of the week? Note: Wait Only the first 3 and last 3 observations are shown.

Average Waiting Time (in seconds) for Answer (n 26) Mon Tue Wed

Average Waiting Time (in seconds) for Answer (n 26) Mon Tue Wed Thu 39 53 32 Fri 06:00 06:30 07:00 34 52 36 70 103 39 49 91 47 17:30 18:00 18:30 28 35 25 27 115 26 14 34 26 47

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