In November 2012, John Wells, a customer service representative of Bayfield Mud Company, was summoned to the Houston warehouse of Wet- Land Drilling, Inc., to inspect three boxcars of mud treating agents that Bayfield had shipped to the Houston firm. ( Bayfield’s corporate offices and its largest plant are located in Orange, Texas, which is just west of the Louisiana– Texas border.) Wet- Land had filed a complaint that the 50- pound bags of treating agents just received from Bayfield were short- weight by approximately 5%.

What is your analysis of the bag- weight problem?
What procedures would you recommend to maintain proper qualitycontrol?

2 7.7 g 2-0 4-7 2-0 5 7 0 7 41 2 44 2 6 47 48 4 0 2 46 44 45 44 48- 1 s 48 47 48 8 45 44 44 46 47 48 47 4 46 47 40 50 50 04-02 6860 020-40.600-40g a-8.08 4 424 :00 :00 :00 :00 :00 :00 :00 :00 :00 :00 :00 :00 :00-:00 :00 :00 :00 :00 7 2.4 .8 374 2 607 90 4 4 4 0.2 0.2 48 2 4 46 4 4 5 4 05, 46 4 4 4 4 4 4 ar. 20 460 49 4 6 4 3 44 50. 1.4 1.6 1.8 49 49 50 55 51-5 50 WE 11-12-2