Mazon.com sells merchandise through orders placed on its Web site. Some of the firms activities are a.

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Mazon.com sells merchandise through orders placed on its Web site. Some of the firm’s activities are
a. Print order forms
b. Review orders to ensure the accuracy of prices and the totals
c. Secure approval of charges on credit cards
d. Deliver order forms to supervisor to secure her/his approval
e. Make a copy of each order to send to the warehouse
f. Pick and pack items ordered
g. E-mail customer for items not in stock
h. E-mail customer on the shipment of the order with a thank-you note

Required
Classify each item as a high-value-added or low-value-added activity.

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Cost management a strategic approach

ISBN: 978-0073526942

5th edition

Authors: Edward J. Blocher, David E. Stout, Gary Cokins

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