Question: Peter Rourke, a loan processor at Wentworth Bank, has been timed performing four work elements, with the results shown in the following table. The allowances

Peter Rourke, a loan processor at Wentworth Bank, has been timed performing four work elements, with the results shown in the following table. The allowances for tasks such as this are personal, 7%; fatigue, 10%; and delay, 3%.

(a) What is the normal time?
(b) What is the standardtime?

Performace Observations (minutes) Rating (%) 1 2 3 4 5 1.5 1.8 2.0 .7 1.5 6 4 7 3.7 .5 5 4 6 4 4 6 8 .7 6 7 Task Element 97 105 86 90

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