Peter Rourke, a loan processor at Royal Bank, has been timed performing four work elements, with the results shown in the following table The allowances for tasks such as this are personal, 7 fatigue, 10 and delay, 3 a) What is the normal time b) What is the standard time Observations (minutes) Performance Rating ( ) 110 95 Task Element 3 5 1 0 4 0 6 0 6 0 5 0 6 0 4 0 4 2 3 0 8 0 6 0 7 0 7 0 5 0 4 0 7 0 5 90 85 1 5 2 0 1 8 1 7 1 5 4 4)

Question: Peter Rourke, a loan processor at Royal Bank, has been timed performing four work elements, with the results shown in the following table. The allowances

Peter Rourke, a loan processor at Royal Bank, has been timed performing four work elements, with the results shown in the following table. The allowances for tasks such as this are personal, 7%; fatigue, 10%; and delay, 3%.

Observations (minutes) Performance Rating (%) 110 95 Task Element 3 5 1 0.4 0.6 0.6 0.5 0.6 0.4 0.4 2 3 0.8 0.6 0.7 0.7

a) What is the normal time?
b) What is the standard time?

Observations (minutes) Performance Rating (%) 110 95 Task Element 3 5 1 0.4 0.6 0.6 0.5 0.6 0.4 0.4 2 3 0.8 0.6 0.7 0.7 0.5 0.4 0.7 0.5 90 85 1.5 2.0 1.8 1.7 1.5 4 4)

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