Peter Rourke, a loan processor at Royal Bank, has been timed performing four work elements, with the

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Peter Rourke, a loan processor at Royal Bank, has been timed performing four work elements, with the results shown in the following table. The allowances for tasks such as this are personal, 7%; fatigue, 10%; and delay, 3%.

Observations (minutes) Performance Rating (%) 110 95 Task Element 3 5 1 0.4 0.6 0.6 0.5 0.6 0.4 0.4 2 3 0.8 0.6 0.7 0.7

a) What is the normal time?
b) What is the standard time?

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Operations Management Sustainability and Supply Chain Management

ISBN: 978-0133764345

2nd Canadian edition

Authors: Jay Heizer, Barry Render, Paul Griffin

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Question Posted: Apr 05, 2018 04:04 AM

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Peter Rourke, a loan processor at Royal Bank, has been timed performing four work elements, with the

Question:

Observations (minutes) Performance Rating (%) 110 95 Task Element 3 5 1 0.4 0.6 0.6 0.5 0.6 0.4 0.4 2 3 0.8 0.6 0.7 0.7 0.5 0.4 0.7 0.5 90 85 1.5 2.0 1.8 1.7 1.5 4 4)

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Observations minutes actual time Solutions Task Element Performance ...View the full answer

Operations Management Sustainability and Supply Chain Management

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