Sam Yu wants to measure customer satisfaction within his region. Link an appropriate performance measure with each

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Sam Yu wants to measure customer satisfaction within his region. Link an appropriate performance measure with each balanced scorecard perspective.

Customer Satisfaction

1. Financial (investors)

2. Learning and growth (employees)

3. Internal business processes

4. Customers

Possible Performance Measures

a. Number of staff promotions

b. Number of repeat customers

c. Number of process improvements

d. Percentage sales increase over last period

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Principles of Accounting

ISBN: 978-1439037744

11th Edition

Authors: Needles, Powers, crosson

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Question Posted: Feb 23, 2012 05:24 AM

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Sam Yu wants to measure customer satisfaction within his region. Link an appropriate performance measure with each

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Principles of Accounting

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