Beva Washington wants to measure her divisions product quality. Link an appropriate performance measure with each balances

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Beva Washington wants to measure her division’s product quality. Link an appropriate performance measure with each balances scorecard perspective.

Product Quality

1. Financial (investors)

2. Learning and growth (employees)

3. Internal business processes

4. Customers

Possible Performance Measures

a. Number of defective products returned

b. Number of products failing inspection

c. Increase market share

d. Savings from employee suggestions

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Related Book For  book-img-for-question

Principles of Accounting

ISBN: 978-1439037744

11th Edition

Authors: Needles, Powers, crosson

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