Monty Sams wants to measure customer satisfaction within his region. Link an appropriate performance measure with each
Question:
Monty Sams wants to measure customer satisfaction within his region. Link an appropriate performance measure with each balanced scorecard perspective:
Customer Satisfaction
1. Financial (investors)
2. Learning and growth (employees)
3. Internal business processes
4. Customers
Possible Performance Measures
a. Number of cross-trained staff
b. Customer satisfaction rating
c. Time lapse from order to delivery
d. Dollar sales to repeat customers
Fantastic news! We've Found the answer you've been seeking!
Step by Step Answer:
Related Book For
Managerial Accounting
ISBN: 978-0618777181
8th Edition
Authors: Susan V. Crosson, Belverd E. Needles
Question Posted: