Question: Select a service at your school, such as financial aid, bookstore, curriculum advising, and so on. Propose a redesign of this service and its service

Select a service at your school, such as financial aid, bookstore, curriculum advising, and so on. Propose a redesign of this service and its service delivery system. First, baseline the current service and system, and then suggest how to redesign and improve it. Make use of chapter ideas as best you can.

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