Each of the following questions concerns the control matrix for the OE/S process (Figure 10.13) and its related annotated systems flowchart (Figure 10.11):

a. What three effectiveness goals does the matrix show?

b. In this process, what particular resources do we want to secure?

c. What are the two data inputs in this system?

d. What constitutes a valid sales order? A valid shipping notice?

Transcribed Image Text:

FIGURE 10.13 Control Matrix for the OE/S Business Process Recommended control plans Present Controls P-1: Enter customer order close to where the order is received P-2: Customer credit check P-3: Populate Input screens with master data P-4: Programmed edit checks P-5: Compare Input data with master data P-6: Preformatted screens P-7: Online prompting P-8: Procedures for rejected Inputs P-9: Confirm Input acceptance P-10: One-for-one checking of picking ticket with the goods Ensure effectiveness of operations: A B C P-1 P-3 P-4 P-5 P-6 P-7 P-8 Control Goals of the Operations Process Ensure efficient employment of resources (people, computers) P-2 P-1 P-3 P-4 P-5 P-6 P-7 P-8 P-10 P-1 P-3 P-4 P-5 P-6 P-7 Control Goals of the OE/S Business Process P-10 Ensure security of resources (Inventory, customer master data) P-2 P-5 P-10 For sales order Inputs (1.e., customer orders), ensure: IV P-2 P-3 P-5 Control Goals of the Information Process For sales order and Inventory master data, ensure: IC IA P-1 P-1 P-8 P-9 P-3 P-4 P-6 P-7 P-8 UC UA For shipping notice Inputs (I.e., shipment data), ensure: IV P-3 P-10 IC P-8 P-9 IA P-8 P-10 For sales order and Inventory master data, ensure: UC UA