As you did in Exercise 20, document your feedback to the employee. But this time, imagine that the employee was defensive and got angry during the conversation. If the employee had argued about the feedback, how would that change what you write in your follow-up email? Share your draft with other students to get their reactions and suggestions to improve your message. Unlike the employee, try to listen with an open mind!

Exercise 20

After your meeting with the employee, described in Exercise 19, write an email confirming what you talked about. Try to be supportive but avoid “sugar-coating” the feedback.