Recall from Chapter 1 that intercultural communication is a group phenomenon experienced by individuals. Whenever we interact with people from different cultures, especially early in our relationships, we carry with us assumptions and impressions (i.e., stereotypes) of them.

Simply put, we cannot not stereotype. The specific verbal and nonverbal messages we exchange are usually tailored for the person based on those stereotypes, often related to the other’s culture, race, sex, age, or occupation. So when developing intercultural competence, first recognize that you stereotype, and second, begin to manage it. Make note that your stereotypes are often incorrect.