Just months into her new job as CEO, Marissa Mayer ended Yahoo’s telecommuting policy, sparking a lively debate in the national media. A company wide memo instructing employees to return to the workplace opened with upbeat talk about new “energy and buzz” in Yahoo’s offices. The memo’s second paragraph touted the benefits of “physically being together.” Then came the bad news: “Beginning in June, we’re asking all employees with work-from-home arrangements to work in Yahoo offices.” The message closed on a positive note: “The best is yet to come.” What strategies can help communicators ease the impact of negative news?