In a group, have each member choose one of the following situations, and describe how it could be perceived differently by each person. Be sure to include the steps of selection, organization, and interpretation. What might their narratives sound like as they negotiate their perceptions?

List any relevant physiological, psychological, social, and cultural influences, as well as suggesting how the communicators’ self-concepts might have affected their perceptions.

a. A customer complains to a salesperson about poor service in a busy store.

b. A parent and teenager argue about the proper time for returning home after a Saturday night date.

c. A quiet student feels pressured when called on by an instructor to speak up in class.

d. A woman and a man argue about whether to increase balance in the workplace by making special efforts to hire employees from underrepresented groups.