Think about a recent movie or TV episode you watched. Select a scene that involves an interesting but difficult conversation. Ideally, select one that might occur in the workplace. Based on this scene, do the following:

A. Summarize the scene in one paragraph.

B. Analyze the difficult conversation. Explain how well the characters involved applied effective principles for communicating.

C. Describe how you can apply two strategies from the scene as you approach difficult conversations in the workplace.