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hotel operations management
Operations Management In The Supply Chain Decisions And Cases 8th Edition Schroeder, Roger G., Goldstein, Susan Meyer - Solutions
Describe the important factors to consider when designing a scheduling system.
Explain the nature of trade-offs among the three objectives of project management.
Describe the four activities included in project management.
Distinguish the advantages and disadvantages of a network over a Gantt chart for project scheduling.
Calculate the ES, EF, LS, LF for an example network.
Explain the significance of the critical path and slack.
Calculate the cost of crashing a network by one or two days.
Contrast and compare the use of constant-time and CPM networks.
Define inventory types and the purpose of inventory.
Explain the costs incurred by inventory.
Differentiate between independent and dependent demand.
Calculate the economic order quantity and identify the underlying assumptions.
Compute the parameters for a continuous review and periodic review inventory control system.
Explain how continuous and periodic review systems are used in practice.
Describe how inventory and service level are related.
Define the elements, inputs, and outputs of an MRP system.
Contrast and compare MRP vs. order-point systems.
Construct a materials plan given the gross requirements.
Describe in detail each element of an MRP system.
Discuss DRP and different ways to deal with uncertain demand.
Explain the five requirements for a successful MRP system.
Describe what an ERP system does.
Define supply chain and supply chain management.
Review key measures of supply chain performance.
Explain the bullwhip effect and how it can be reduced.
Contrast structural and systems improvements.
Evaluate the effect of technology on the supply chain.
Discuss supply chain risk, resilience, and how risk can be managed.
Describe supply chain sustainability.
Calculate the profit leverage effect of sourcing and explain its importance.
Explain the goals of sourcing.
Contrast the advantages and disadvantages of outsourcing and offshoring.
Calculate the total cost of outsourcing and offshoring.
Describe supply base optimization.
Explain the elements of the purchasing cycle.
Analyze an example of the weighted scoring method of supplier selection.
Discuss the challenges facing purchasing.
Define the scope and purpose of logistics.
Explain transportation economics.
Compare the advantages and disadvantages of the five modes of transportation.
Distinguish among the different functions of warehouses.
Describe how to determine the number and location of warehouses.
Consider when a firm should use a third-party logistics provider.
Define logistics strategy and explain why it is needed.
Why study operations management in the supply chain?
Describe the nature of operations management in the following organizations. In doing this, first identify the outputs of the organization and then use the five decision types to identify important operations decisions and responsibilities.a. A college libraryb. A hotelc. A small manufacturing firm
For the organizations listed in question 6, describe the inputs, transformation process, and outputs of the production system.
Write a short paper on some of the challenges facing operations management in the future. Use newspapers, business magazines, or the Internet as your sources.
Review job postings from various sources for management positions that are available for operations management graduates. Summarize the responsibilities of these positions.
What is the role of operations and supply chain management in national economic prosperity? How does it contribute to GDP, jobs, income, and society in general?
What is the role of the operations function? How does it contribute to profitability, return on investment, growth, and other corporate objectives?
For the following problem calculate the labor productivity improvement from year 1 to year 2.Year 1 Year 2 Annual Inflation Output (sales) $million $103.4 $108.4 2%Labor (payroll) $million $ 19.6 $ 22.4 3%
A company has experienced the following changes in sales, labor, and capital.Calculate the total productivity percentage improvement from year 1 to year
Does the total productivity measure make more sense in this problem, since both labor and capital have been used?Year 1 Year 2 Annual Inflation Output (sales) $million $260.5 $270.4 2%Labor (payroll) $million $110.4 $111.5 3%Capital $ 60.2 $ 61.0 1%
The Atlas company makes weight lifting equipment. They are in the process of automating and have added $5 million in capital equipment to their operations and reduced the labor content. Has this resulted in increased productivity based on the following numbers? What is the productivity gain or loss
Describe a possible operations mission that fits the following business situations:a. Ambulance service.b. Production of hybrid automobile batteries.c. Production of electronics products that have a short product life cycle.
Define the following terms in your own words: operations mission, order winner, order qualifier, and distinctive competence.
Evaluate two local hospitals in terms of their emphasis on the four operations objectives:cost, quality, delivery, and flexibility. Are all departments focused on the same objectives?What are the order winners and the order qualifiers?
Find examples of operations and supply chain strategies. Write a few paragraphs describing the strategies being pursued.
Describe an operation where higher quality will cost more. What is your definition of quality? Why does higher quality cost more? If you use a different definition of quality, will higher quality cost less?
What is the distinctive competence of the following companies?a. Starbucks Coffee Companyb. Hewlett Packardc. Burger King
Give an example of a global business with which you are familiar. How has globalization affected its operations and its supply chain?
Find a company that emphasizes sustainability. What types of programs, measures, and objectives does this company have?
Under what circumstances can a company pursuing a sustainability strategy actually increase its profits and under what circumstances might it not?
Why is cross-functional cooperation important for new product design? What are the symptoms of a possible lack of cooperation?
Describe the steps that might be required in writing and producing a play. Compare these steps to the three steps for NPD described in Section 3.2. How are they similar?
Why has there been an increase in product variety in global markets?
How can modular design help to control production variety and at the same time allow product variety?
Work with one of your classmates as your customer; you are the supplier. Have your customer select a product and specify the customer attributes (CAs) that are desirable. Then you specify the engineering characteristics (ECs) required to meet the customer’s needs. Complete the house of quality
An entrepreneur is designing a sub sandwich shop that would be located on campus.Define the CAs that you would like to see for the service (not the product) delivered at this location. Then specify some ECs that can be used for measurement of the service.
Suppose a car you want to buy has five choices for interior colors, three types of stereos, three engine choices, two battery types (regular and heavy duty), 10 exterior colors, two transmission choices, and four types of wheel covers. How many possible combinations of the car are possible for the
The rate of productivity improvement in the service industries has been much lower than in manufacturing. Can this be attributed to process selection decisions? What are the challenges involved in using more efficient processes in service industries?
Several industries—including those that produce furniture, houses, sailboats, and fashion clothing—have progressed very little down the diagonal of the product-process matrix toward more standardized and efficient. Why do you think this is so?
Compare an expensive restaurant, fast-food restaurant, and cafeteria in terms of process characteristics, such as product type, labor, capital, and operations objectives.
A company is in the business of making souvenir spoons to customer order. The customers select the size of the spoons and may specify the design to be embossed on them. One or more spoons may be ordered. The company is considering going into the make-to-stock spoon business for souvenir spoons and
What are the strategies of the following organizations? Is the strategy defined in terms of product or process or both?a. McDonald’sb. AT&T Inc.c. General Motorsd. Harvard Business School
Search the Internet to find applications of 3D printing. What industries and what product examples do you find?
What is the difference between economies of scale and economies of scope? How do firms consider these when investing in processes?
What are the main ways in which processes are managed to accommodate environmental goals?
Locate each of the following services on the service delivery system matrix:a. Vending machineb. Housecleaning servicec. Appliance repair
How do the managerial tasks differ among the services described in question 2?
Define a possible service guarantee for each of the following services:a. College classesb. A theater performancec. Buying a used car
Give an example of the service-profit chain for movie theaters. Define each of the components in the chain and explain how you would measure each.
In what situations will customers accept service by AI agents?
What should be the nature of interaction between human service providers and AI agents?
The Swanky Hotel provides room service for its guests. The process for room service begins with a room service manager who takes orders by phone at an average of 2 minutes per order. The manager then sends the order to the kitchen, where it takes a cook an average of 16 minutes to prepare the food
What is the average cost of an order when operating at 10 orders per hour?
What is the minimum cost per order that the system can achieve?e. What assumptions have you made in these calculations that may not be reasonable?
A furniture factory makes two types of wooden tables, large and small. See the flowchart below.Small tables are made in batches of 100, and large tables are made in batches of Minutes Setup Minutes Time, Run Time per Piece, Capacity, Pieces per Hour Wood cutting 30 5 15 Make four legs 60 10 Make
A batch includes a fixed setup time for the entire batch at each process step and a run time for each piece in the batch. Both large and small tables have the same processing times.The capacities of each process step are given, and apply to production of either type of table, as shown in the
Draw a flowchart of the following processes:a. The procedure used to pay your billsb. College registrationc. Checking out a book from the library Cut wood Make legs Make tops Finish Assemble furniture and ship
Review your answers in problem 7 to be sure that you are correctly using the flowchart symbols described in this chapter.
Use the key questions of what, who, where, when, and how for problem 7 to suggest improvements in the processes.
Use the what, who, where, when, and how questions to make improvements in problem 10.
Visit a manufacturing facility in your area. What are the major causes of inventory?Be sure to ask about lot sizes and setup times. Would a lean production system work in this facility? Why or why not?
Are there manufacturing firms that should not use lean? Why?
Find an example from the Internet of the application of lean thinking to a service operation. Describe how the lean tenets are applied in this setting.
Identify some of the seven forms of waste in the following situations.a. Restaurantb. Doctor’s office
A company is in the business of machining parts that go through various work centers. Suppose work center A feeds work center B with parts. The following times(in minutes) are given for each work center.Work Center A B Setup time 3 2 Run time (per part) 0.5 0.1 Move time 6 8 A standard kanban
How can quality be measured for the following?a. Phone serviceb. Automobile repairc. Ballpoint pens
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