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hotel operations management
Operations Management 10th Edition Jay Heizer, Barry Render - Solutions
The effective capacity and efficiency for the next quarter at MMU Mfg. in Waco, Texas, for each of three departments are shown: Department Design Fabrication Finishing Effective Capacity 93,600 156,000 62,400 Recent Efficiency .95 1.03 1.05 Compute the expected production for next quarter for each
A production line at V. J. Sugumaran's machine shop has three stations. The first station can process a unit in 10 minutes. The second station has two identical machines, each of which can process a unit in 12 minutes (each unit only needs to be processed on one of the two machines). The third
The Pullman Mfg., Inc. three-station work cell illus- trated in Figure
has two machines at station 1 in parallel. (The product needs to go through only one of the two machines before proceeding to station 2.) The manager, Ms. Hartley, has asked you to evaluate the system if she adds a parallel machine at station 2.a) What is the process cycle time of the new work
Markland Manufacturing intends to increase capacity by overcoming a bottleneck operation by adding new equipment. Two ven- dors have presented proposals. The fixed costs for proposal A are $50,000, and for proposal B, $70,000. The variable cost for A is $12.00, and for B, $10.00. The revenue
Using the data in Problem $7.17:a) What is the break-even point in dollars for proposal A if you add $10,000 installation to the fixed cost?b) What is the break-even point in dollars for proposal B if you add $10,000 installation to the fixed cost? P
Given the data in Problem S7.17, at what volume (units) of output would the two alternatives yield the same profit? x ..
Janelle Heinke, the owner of Ha'Peppas!, is consider- ing a new oven in which to bake the firm's signature dish, vegetarian pizza. Oven type A can handle 20 pizzas an hour. The fixed costs associated with oven A are $20,000 and the variable costs are $2.00 per pizza. Oven B is larger and can handle
Given the following data, calculate:a) BEPb) BEP; andc) the profit at 100,000 units: p = $8/unit V = $4/unit F = $50,000 PX ..
You are considering opening a copy service in the student union. You estimate your fixed cost at $15,000 and the variable cost of each copy sold at $.01. You expect the selling price to average $.05.a) What is the break-even point in dollars?b) What is the break-even point in units? P ..
An electronics firm is currently manufacturing an item that has a variable cost of $.50 per unit and a selling price of $1.00 per unit. Fixed costs are $14,000. Current volume is 30,000 units. The firm can substantially improve the product quality by adding a new piece of equipment at an additional
As manager of the St. Cloud Theatre Company, you have decided that concession sales will support themselves. The fol- lowing table provides the information you have been able to put together thus far: Variable Cost % of Revenue Item Selling Price Soft drink $1.00$.65 25 Wine 1.75 .95 25 Coffee 1.00
James Lawson's Bed and Breakfast, in a small historic Mississippi town, must decide how to subdivide (remodel) the large old home that will become its inn. There are three alternatives: Option A would modernize all baths and combine rooms, leaving the inn with four suites, each suitable for two to
The initial cost of an investment is $65,000 and the cost of capital is 10%. The return is $16,000 per year for 8 years. What is the net present value? P
Tim Smunt has been asked to evaluate two machines. After some investigation, he determines that they have the costs shown in the following table. He is told to assume that:a) the life of each machine is 3 years, andb) the company thinks it knows how to make 12% on investments no more risky than
Your boss has told you to evaluate two ovens for Tink- the-Tinkers, a gourmet sandwich shop. After some questioning of vendors and receipt of specifications, you are assured that the ovens have the attributes and costs shown in the following table. The fol- lowing two assumptions are
Given the capacity planning discussion in the text (see Figure $7.6) what approach is being taken by Arnold Palmer Hospital toward matching capacity to demand?
What kind of major changes could take place in Arnold Palmer Hospital's demand forecast that would leave the hospital with an underutilized facility (namely, what are the risks connected with this capacity decision)?
Use regression analysis to forecast the point at which Swanson needs to "build out" the top two floors of the new building. namely, when demand will exceed 16,000 births.
Effective capacity is:a) the capacity a firm expects to achieve, given the current operat- ing constraints.b) the percent of design capacity actually achieved.c) the percent of capacity actually achieved.d) actual output.e) efficiency.
System capacity is based on:a) process time of the bottleneck.b) throughput time.e) process time of the fastest station.d) throughput time plus waiting time.e) none of the above.
Define quality and TOM 223
Explain how benchmarking is used
Describe the ISO international quality standards in TQM 229 225
Explain quality robust products and
Explain what Six Taguchi concepts 231 Sigma is 227
Use the seven tools of TOM 233
As an Internet exercise, determine the Baldrige Award Criteria. See the Web site www.quality.nist.gov.
An avant-garde clothing manufacturer runs a series of high-profile, risqu ads on a billboard on Highway 101 and regu- larly collects protest calls from people who are offended by them. The company has no idea how many people in total see the ad, but it has been collecting statistics on the number
Develop a scatter diagram for two variables of interest (say pages in the newspaper by day of the week; see example in Figure 6.6b).
Develop a Pareto chart of the following causes of poor grades on an exam: Reason for Poor Grade Insufficient time to complete Late arrival to exam Difficulty understanding material Insufficient preparation time Studied wrong material Distractions in exam room Calculator batteries died during exam
Theresa Shotwell's restaurant in Tallahassee, Florida, has recorded the following data for eight recent customers: Customer Minutes from Time Food Ordered Until No. of Trips Number, i Food Arrived (y) to Kitchen by Waitress (x) 10.50 4 2' 12.75 5 3 9.25 3 8.00 2 5 6 07 9.75 11.001 14.00 3 6 8
Mary Beth Marrs, the manager of an apartment com- plex, feels overwhelmed by the number of complaints she is receiv- ing. Below is the check sheet she has kept for the past 12 weeks. Develop a Pareto chart using this information. What recommenda- tions would you make?Parking/ Tenant Electrical/
Use Pareto analysis to investigate the following data collected on a printed-circuit-board assembly line:Defect Components not adhering Excess adhesive Misplaced transistors Number of Defect Occurrences 143 71 601 Defective board dimension 146 Mounting holes improperly positioned 12 Circuitry
A list of 16 issues that led to incorrect formulations in Richard Dulski's jam manufacturing unit is provided below: List of Issues 1.Incorrect measurement 2.Antiquated scale 3.Lack of clear instructions 4.Damaged raw material 5.Operator misreads display 6.Inadequate cleanup 7.Incorrect maintenance
Boston Electric Generators has been getting many complaints from its major customer, Home Station, about the qual- ity of its shipments of home generators. Daniel Shimshak, the plant manager, is alarmed that a customer is providing him with the only information the company has on shipment quality.
Using at least two different quality tools, analyze the data and present your conclusions.
How could the survey have been more useful?
What is the next step?
Why is it important for Arnold Palmer Hospital to get a patient's assessment of health care quality? Does the patient have the expertise to judge the health care she receives?
How would you build a culture of quality in an organization, such as Arnold Palmer Hospital?
What techniques does Arnold Palmer Hospital practice in its drive for quality and continuous improvement?
Develop a fish-bone diagram illustrating the quality variables for a patient who just gave birth at Arnold Palmer Hospital (or any other hospital).Discussion Questions*
In what ways could the Ritz-Carlton monitor its success in achieving quality?
Many companies say that their goal is to provide quality prod- ucts or services. What actions might you expect from a company that intends quality to be more than a slogan or buzzword?
Why might it cost the Ritz-Carlton less to "do things right" the first time?
How could control charts, Pareto diagrams, and cause-and-effect diagrams be used to identify quality problems at a hotel?
What are some nonfinancial measures of customer satisfaction that might be used by the Ritz-Carlton?
ISO 14000 is an international standard that addresses,
If I million passengers pass through the Jacksonville Airport with checked baggage each year, a successful Six Sigma program for bag- gage handling would result in how many passengers with misplaced luggage?a) 3.4c) 34b) 6.0d) 2,700e) 6 times the monthly standard deviation of passengers
The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as:a) continuous improvement.c) benchmarkinge) patent infringement..b) employee empowerment.d) copycatting.
The Taguchi method includes all except which of the following major concepts?a) Employee involvementb) Remove the effects of adverse conditionsc) Quality loss functiond) Target specifications
The seven tools of total quality management are and
Decision trees use:a) probabilities.c) logic.e) all of the above.b) payoffs.d) options.
Four techniques available when a service is designed are:a) recognize political or legal change, technological change, socio- logical demographic change, and economic change.b) understand product introduction, growth, maturity, and decline.c) recognize functional specifications, product
A route sheet:d) assembly charts.a) lists the operations necessary to produce a component.b) is an instruction to make a given quantity of a particular item.e) is a schematic showing how a product is assembled.d) e) is a document showing the flow of product components. all of the above.
What are the likely benefits of the CAD design technology?c) routing sheets.e) engineering drawings.
What kind of engineering savings is Regal achieving by using CAD technology rather than traditional drafting techniques?
What strategy does Regal use to stay competitive?
Time-based competition focuses on:a) moving new products to market more quickly.b) reducing the life cycle of a product.c) linking QFD to PLM.d) design database availability.e) value engineering. LOS. Products are defined by:a) value analysis.b) value engineering.1. How does the concept of product
A house of quality is:d) product-by-values analysis.a) a matrix relating customer "wants" to the firm's "hows."b) a schematic showing how a product is put together.c) a list of the operations necessary to produce a component.d) an instruction to make a given quantity of a particular item.e) a set
Product development systems include:a) bills of material.e) functional specifications.e) configuration management.
A product's life cycle is divided into four stages, including:a) introduction.e) maturity.b) growth.d) all of the above.b) routing charts.
What should be the focus of Temsa Global in supporting its market-driven product strategy and customized designs?
What are the possible advantages of investing in the R&D center for advanced technologies? Discuss the implications, consider- ing the changing perceptions and demands of consumers.
What was the product strategy of Temsa Global in 2009? How was it different from the product strategy in 1984? What organi- zational changes are required to support this shift?
McBurger, Inc., wants to redesign its kitchens to improve productivity and quality. Three designs, called designs K1, K2, and K3, are under consideration. No matter which design is used, daily demand for sandwiches at a typical McBurger restaurant is for 500 sandwiches. A sandwich costs $1.30 to
Using the house of quality sequence, as described in Figure 5.4 on page 193, determine how you might deploy resources to achieve the desired quality for a product or service whose pro- duction process you understand.
Use the data in Solved Problem 5.1 to examine what happens to the decision if Sarah King can increase yields from 59,000 to 64,000 by applying an expensive phosphorus to the screen at an added cost of $250,000. Prepare the modified decision tree. What are the payoffs, and which branch has the
Page Engineering designs and constructs air condition- ing and heating systems for hospitals and clinics. Currently the company's staff is overloaded with design work. There is a major design project due in 8 weeks. The penalty for completing the design late is $14,000 per week, since any delay
Ritz Products's materials manager, Bruce Elwell, must determine whether to make or buy a new semiconductor for the wrist TV that the firm is about to produce. One million units are expected to be produced over the life cycle. If the product is made, start-up and production costs of the make
Residents of Mill River have fond memories of ice skating at a local park. An artist has captured the experience in a drawing and is hoping to reproduce it and sell framed copies to current and former residents. He thinks that if the market is good he can sell 400 copies of the elegant version at
Clarkson Products, Inc., of Clarkson, New York, has the option of (a) proceeding immediately with production of a new top-of-the-line stereo TV that has just completed prototype testing or (b) having the value analysis team complete a study. If Ed Lusk, VP for operations, proceeds with the existing
The product design group of Flores Electric Supplies, Inc., has determined that it needs to design a new series of switches. It must decide on one of three design strategies. The mar- ket forecast is for 200,000 units. The better and more sophisticated the design strategy and the more time spent on
Given the contribution made on each of the three prod- ucts in the following table and their position in the life cycle, iden- tify a reasonable operations strategy for each:Product Contribution Company Contribution (%: total annual contribution (% of divided by total Position in Product selling
Draw an assembly chart for a pair of eyeglasses and its
Prepare a bill of material for (a) a pair of eyeglasses and its case or (b) a fast-food sandwich (visit a local sandwich shop like Subway, McDonald's, Blimpie, Quizno's; perhaps a clerk or the manager will provide you with details on the quantity or weight of various ingredients-otherwise, estimate
What information is contained in an assembly chart? In a process sheet? management?
What is meant by sustainability in the context of operations (CAD) benefits the design engineer?
What are three specific ways in which computer-aided design
What is time-based competition?
Describe how products and services are defined by OM 202
Describe how time-based competition is implemented by OM 200
Build a house of quality 192
Describe a product development system
Define product life cycle
Apply decision trees to product issues 209
Describe customer participation in 205 the design and production of services 20
Describe the documents needed for production 190
Three popular measures of forecast accuracy are:a) total error, average error, and mean error.b) average error, median error, and maximum error.c) median error, minimum error, and maximum absolute error.d) mean absolute deviation, mean squared error, and mean absolute percent error.a) standard
The difference between a moving-average model and an exponential L07. The tracking signal is the: smoothing model is that.
Qualitative methods of forecasting include:a) sales force composite.e) consumer market survey.e) all except (d).d) all of the above.b) jury of executive opinion.d) exponential smoothing.
Forecasting time horizons include:a) long range.e) short range.b) medium range.
At Hard Rock's Moscow restaurant, the manager is trying to evaluate how a new advertising campaign affects guest counts. Using data for the past 10 months (see the table) develop a least squares regression relationship and then forecast the expected guest count when advertising is $65,000.
Name several variables besides those mentioned in the case that could be used as good predictors of daily sales in each cafe.
Justify the use of the weighting system used for evaluating man- agers for annual bonuses.
What is the role of the POS system in forecasting at Hard Rock?
Describe three different forecasting applications at Hard Rock. Name three other areas in which you think Hard Rock could use forecasting models.
Adding seasonality into your model, how does the analysis change?
Prepare Paul Jordan's report to John Smithers using regression analysis. Provide a summary of the cell phone industry outlook as part of Paul's response.
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