This case study is about one of the largest U.S. telecommunications organizations, which offers a variety of services, including digital voice, high- speed Internet, and cable, to more than 24 million customers. As a subscription-based business, its success depends on its IT infrastructure to deliver a high-quality customer experience. When application failures or network latencies negatively impact the customer experience, they adversely impact company revenue as well. That’s why this leading telecommunications organization demands robust and timely information from its operational telemetry to ensure data integrity, stability, application quality, and network efficiency.

Questions for Discussion
1. Why is stream analytics becoming more popular?
2. How did the telecommunication company in this case use stream analytics for better business outcomes? What additional benefits can you foresee?
3. What were the challenges, proposed solution, and initial results?