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Training In Interpersonal Skills TIPS For Managing People At Work 6th Edition Stephen Robbins, Philip Hunsaker - Solutions
In what ways do effective persuasion skills parallel the skills necessary to be an effective salesperson?
In what ways do television advertisements draw on the concepts in this chapter?
What are the key steps in diagnosing a conflict situation?
Is conflict inevitable in organizations? Why?
When is conflict likely to hinder an organization? When can it help?
Most people dislike conflict because it is dysfunctional. Do you agree or disagree? Why?
Which creative problem-solving behavior do I want to improve the most?
How can you encourage creative problem solving by others?
What difficulties might you anticipate when using the rational problem-solving process?Why? What additional difficulties might arise because of personal attributes? Which of these have you experienced? Explain. What were the consequences? How can these difficulties be avoided?
With regard to selecting an action plan, indicate whether you agree or disagree with each of the following statements and why: (1) Experience is the best teacher. (2) Intuition is a helpful force. (3) Advice from others is always beneficial. (4) Experiment with several alternatives.
Explain this statement: “No problem solution can be better than the quality of diagnosis on which it is built.”
What four purposes are served by clarifying objectives early in the problem-solving process? Whose objectives should be considered?
Explain why it is so important to establish an atmosphere of trust when solving interpersonal problems. Can you cite situations in which you have not trusted others with whom you were involved in solving a problem? Compare these situations with situations in which you have felt trust. Have you ever
Apply the creative problem-solving process to develop an action plan to prevent the problem of academic cheating. Be prepared to present your plan to the class.
What types of student cheating behavior have you observed?a. How did you detect the cheating?b. Whose responsibility was it to control the cheating?c. Was the cheating dealt with? If so, how? If not, why not?
Which ethical behaviors do I want to improve the most?
Think about managers for whom you worked. Which did you think were highly ethical and which were not? What makes you say this? Did they act differently in similar situations?Why or why not?
What questions will you ask yourself when you next encounter an ethical dilemma?
Describe an ethical situation you’ve faced recently. How did you handle it? Would you handle it any differently now? How? Why?
In what ways could others help?
Does Anna have any options besides promoting Jessica to outside sales or not doing so?
What could Jessica ask for to reduce the likelihood that time and competitive pressures would be too intense?
What safeguards could Anna insist on as a way of protecting Jessica from acting unethically?
What questions should Jessica ask of Anna?
What questions should Anna ask of Jessica?
How will I measure my improvement?
What are the specific things I will do to improve my sensitivity?
What will be the payoff for doing so?
How can I improve my sensitivity to diversity issues?
What steps could be taken to change these practices? Do you think your organization would be willing to do so?ACTION PLAN
What diversity programs have you observed at school or at work? Were they effective?Why or why not?
How can more diversity contribute to greater creativity and better problem solving?
How might a manager’s role for promoting diversity change as the organization becomes more diverse?
Does your organization (employer or school) show signs of bias against certain groups of people? What is your first “gut” response to that question? Why do you feel this way?
What did this exercise make you realize about stereotypes and prejudice in general?
What did this exercise make you realize about your own stereotypes and prejudices?
Would some of the questions be more difficult to ask or more likely to offend others if worded in the first person? For example, “Are you gay, lesbian, or bisexual?”
Were you approached by several people about the same question? If so, how did it make you feel? Why did they select you for certain questions?
Why did you approach certain individuals for certain questions? Provide some examples.
Were some questions more difficult to ask than others? Why?
How did you feel asking individuals certain questions? What approach did you use to ask the questions?
If an organization was interested in helping employees to value music lovers in the other three genres, what might it do?
What parallels are there to other kinds of group differences, such as race, gender, culture, ethnicity, nationality, age, and so on?
What could be some of the consequences of these perceptions?
What terms do we normally use to describe such generalized perceptions of other groups?
Upon what sorts of data do you think these images were based?
What did you notice about the words used to describe the other groups?
What was the purpose of this exercise?
Have you listened to enough of the other three types of music to form a valid conclusion about the kinds of people they attract? Why or why not?. Reconvene as a class and discuss the following questions.
What words would you use to describe people who like to listen to each of the other three forms of music? Specify for each type.
What are your feelings about each of the other three sorts of music?
Apply your team-building skills to a team you are currently a member of, such as a sports team or a class project team. See what difference you can make in improving your team’s effectiveness.
Watch a TV show or movie about a team and determine the team characteristics present.Examples are Survivor, CSI Miami, Heroes, The A Team, Tiger Team, or Stargate Atlantis.
Interview a team member of a sports team about what constitutes an effective team.
Interview a coach of a sports team about the characteristics of an effective team.
Contrast a group you have been in whose members trusted each other versus another group whose members did not trust each other. How did these conditions develop? What were the consequences in terms of interaction patterns and performance?
Have you ever been a member of a team that has social loafers going along for a free ride?How did this condition develop? What were the consequences? Was anything done to rectify the situation? If so, what? If not, what should have been done?
Think of a work group, club, or team you currently are in or have been a member of. Was this set of individuals a real team, a pseudoteam, or a group? How do you know?
Read an autobiography about a great leader, such as Martin Luther King Jr., Lee Iacocca, or Eleanor Roosevelt. Then identify why this leader was so successful with reference to the skills in this chapter. Determine what additional factors contributed to this leader’s success.
Observe a sports team. What leadership behaviors are being used by whom? How would you describe the predominant style of leadership? Is it appropriate for the team situation you observed? To what degree do you think the leadership style influenced the team’s outcomes?
Think of someone you consider a great leader from any area (e.g., military, politics, business, religion, or sports). Research some articles about this leader and determine what skills this person exhibited that made him or her a great leader.
Interview someone in a leadership position about his or her leadership philosophy and what skills are most important for leadership success. Ask what advice this person would give students about developing their leadership skills.
Based on your own leadership experiences and what you know about other leaders, what are your five top guidelines for becoming a successful leader?
Is ethical leadership behavior something people can learn (or be encouraged to exhibit by the organization) or is it an innate characteristic (e.g., it cannot be influenced by organizational circumstances). Can organizational pressures or incentives (e.g., for profits or cost-cutting) lead to
Think of a group you belong to or have been a member of. What was the leadership style exhibited by the leader of the group? Was it effective? Why or why not?
Think of a time when your leadership attempts were not successful. Why were you not successful? What skills should you develop to be more successful in this type of situation in the future?
When have you performed especially well as a leader? What skills did you apply that made your leadership effective?
What leader behaviors would you recommend to Ted? Why?
What other situational factors should Ted take into account before deciding on what leadership actions to take? What difference do they make?
What appears to be the readiness level of the employees?
How would you define the leadership problems in this situation?
What are the practical implications of this simulation for you as future leaders in organizations?Questions
What suggestions would you make to the leader to enhance his or her effectiveness in this situation?
What types of behaviors did the leader use in dealing with each of the employees? Were they appropriate?
What were the characteristics of each of the employees and the task?
How and when will I measure my success?Questions
Which political behavior do I want to improve the most?
If you were Joe Melcan, what would you do?
What examples of ineffective politicking do you detect? What are the consequences?
What examples of good politicking do you detect? What are the consequences?
If you were Mr. Finnie, what would you do now?
Referring to the Behavioral Checklist, how do you rate Mr. Raymond’s politicking skills?Why?
What is happening in this situation? What are the consequences?
What could Bill and Mary have done differently to avoid the negative outcomes?
How effective were Mary Cunningham’s political strategies? Explain.
How effective were Bill Agee’s political strategies? Explain.
What bases of power did Bill Agee have? Did he acquire any more?
What were Mary Cunningham’s original power bases when she first joined Bendix? What other sources of power did she acquire? How?
What are the major political issues in this case?
Do you delegate in your personal life? What do you delegate? To whom do you delegate?The next time you need to delegate, think through the delegation skills and use them to guide your behavior.
The next time you have to do a group project for a class, pay explicit attention to how tasks are delegated. Does someone assume a leadership role? If so, note how closely the delegation process is followed. Is delegation different in project or study groups than in typical work groups?
When watching a video of a movie that has examples of “managers” delegating assignments, pay explicit attention to the incidence of delegation. Was delegating done effectively?What was good about the practice? How might it have been improved? Examples of movies with delegation examples are The
If the students on a project team needed to delegate the typing of a term paper to a fellow student, what specific directions should be given?
When should a manager purposely avoid delegation?
What can top management do to encourage managers to delegate to their subordinates?
Why do many managers who want to empower their subordinates find it difficult to delegate authority?
What are the specific things I will do to improve? (For examples, see the Reinforcement Exercises.)
Which helping behaviors do I want to improve the most?
Visit the counseling department at your university. Talk to a counselor about what procedures are used when helping students solve problems and which are most effective.
Help someone develop. For example, help a less-able student with a class-related problem, coach someone to develop an athletic skill, counsel a friend who wants to improve a difficult relationship, or mentor a younger or less-experienced sibling or friend.
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