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business
operations and supply chain management the core
Production And Operations Management 1st Edition R.B. Khanna - Solutions
7. The _________ approach is followed in automated teller machines.
6. McDonalds treats the delivery of fast food asa. __________ _
5. Computer integrated manufacturing is based on an __________ _
4. In flow production, an operation is performed on ______ before it is passed on to the next operation.
3. In batch production, an operation is performed on ______ before it is passed on to the next operation.
2. ________ is the process used to produce small to moderate volumes of a variety of products.
1. Project may be defined as a ______ activity involving time and resources.
10. The third party audit of an organisation seeking ISO 9000 certification is carried out by __________ _
9. The second party audit of an organisation seeking ISO 9000 certification is carried out by __________ _
8. The first party audit of an organisation seeking ISO 9000 certification is carried out by ___________ _
7. The ISO 9000 is a standard for __________ of an organisation.
6. A statistical process control chart gives the statistical upper and lower___________ _
5. The costs associated with checking that it is right are called _____ _
4. The costs associated with getting it right are called ________ _
3. The costs incurred because of getting it wrong are called _______ _
2. Quality cannot be _____ in, it must be ______ in.
1. Quality is the totality of features and attributes that satisfy a _____ stated and implied needs.
10. Value analysis aims at performing the same function with ______ costs.
9. Alternatives in value analysis emerge through an analysis based on ______ _ concept.
8. Availability is a function of _______ and _______ _
7. Value analysis aims at reducing costs without affecting ________ _
6. Maintainability is measured as the mean time ___________ _
5. Redundant parts working in parallel improve _____ _
4. Maintainability is the ease with which a product can be _____ _
3. Reliability is defined as the mean time ___________ _
2. Reliability of a product is a function of the _______ of its components.
1. Failures occur more often at the _______ or _______ _
10. The final design includes detailed engineering drawings and ______ _
9. A balance must be drawn between _________ and the advantage of variety and uniqueness at the design stage.
8. The reduction of variety of unnecessary parts, materials and processes is achieved through _______ _
7. Modular designs are common in _______ industry.
6. Services provide ______ _, _______ and ______ benefits.
5. ________ is concerned with the physical appearance of a product.
4. The ___________ considers whether the product can be produced by the existing facility or not.
3. ______ is the discovery of novel products, services, techniques, ideas, information or systems.
2. Concurrent design integrates the ______ and _______ processes.
1. Product design deals with ______ and _______ of the product.
10. Computers are a typical example of ___________ products.
9. The particular attribute of a product that influences the buying decision and finally bags the order is called __________ _
8. Productivity is often used as a measure of __________ _
7. Things that an organisation does better than anyone else are called ___ ____________.
6. Environmental scan helps us to identify ______ and _____ _
5. Organisation that have ______ as a competitive priority can rapidly increase or decrease their output to match demand.
4. An organisation gains a competitive edge by addressing competitive ____ _
3. Operations strategy must _______ the business strategy.
2. Products that are manufactured in bulk and inventories are maintained are classified as ____________ products.
1. Value engineering aims at _______ costs without affecting functionality.
10. Customer relations management helps to track the _______ of every customer.
9. The introduction of interchangeable parts gave rise to the need for ______ _
8. Before the Industrial Revolution, products were hand crafted by _____ _
7. The customer is a part of the ________ of the service provided by a beautician.
6. Services _________ be stored.
5. Services require ______ customer contact as compared to production of products.
4. Services provide _____________ _____________ and _____________ benefits.
3. Products are designed by the _____________ deparbnent.
2. Customer needs are satisfied through _______ and _____ _
1. Identifying the need of the customer is a function of the ______ deparbnent.
Prepare a control chart for the operators. How would you use this control chart?What other quality measures would you suggest to Apsara Industries?
What instructions would you give to the operator?
How would this control chart(s) be used?
Are all the observations recorded in control?
What kind of control chart should Ajay prepare?
Discuss the methods that could be adopted to control quality of the spindles. What data needs to be collected and how should it be collected?
What is the optimal duration of the project and what is its cost? What is the least duration of the project and its cost?
Prepare a network for the above project. What is the duration of the project and what is its total cost?
Develop an MRP to meet the delivery schedules. Marketing department insists that some fluctuations to their orders will always take place. What measures would you suggest to overcome this problem?
What is the best option for Rahul if the carrying costs are assumed to be 20%? Would your recommendations change if the inventory carrying costs are assumed to be 30%?
Discuss the production strategies available to Apsara industries for the manufacture of the Apsgenset. Work out the best production plan for the Apsgenset.
Discuss the factors you would consider while making the 'make or buy' decision for Apsara.What process would you recommend to Apsara for the cores required for the rotor and the stator?
Discuss the pros and cons of using batch production methods for making the rotor and the stator.Can you recommend some method of ensuring smooth production of the generators? Discuss the feasibility of applying JIT in this case.
Can you suggest methods of reducing the overall cost of production of the Apsgenset and increasing the reliability at the same time?
How would you improve the reliability of the starter motor relays? What would be the reliability if three relays can be arranged to work in parallel?
What is the main reason that is hampering the repair of the starter motors? Suggest some remedial measures?
If you were to advise the CEO of Apsara Industries, what changes would you suggest to improve the design process?
23.5 What are the contemporary issues in human resource management and how do they affect the working of the production operations deparbnent?
23.4 What are the different types of health hazards faced by employees on the shop floor? What measures would you take to avoid these hazards?
23.3 What do you understand by industrial relations? What is the difference between industrial relations and employee relations?
23.2 Write a short note on learning curve. How would you use it for workforce planning?
23.1 Describe the salient features of Taylor's Scientific Management Theory.
10. TQM and JIT have emphasised employee ____ and employee involvement.
9. The role of a production manager in salary fixation is to provide assistance in
8. The term industrial relations is now being replaced with ________ _
7. When a worker continues to perform the same task, the time taken by him reduces till a ______ is reached.
6. An 80% learning curve implies that each time the cumulative output doubles, the _________ unit requires 80% of the labour input of the reference unit.
5. The learning curve helps production managers to plan for _______ _
4. Job description lays down the _______ _, duties and tasks involved in a job.
3. The first moving assembly line was set up by _________ _
2. Taylor introduced the concept of _______ wages.
1. The industrial revolution in its infancy view the worker as _______ _
10. The modern nuclear family where both husband and the wife work has given rise to:(a) Use of alternative work places.(c) Flexitime working.(b) Use of part time workers.(d) Employee involvement.
9. Production and operations manager is responsible for:(a) Recruibnent (b) Selection(c) Induction (d) Separation
8. The retention of employees does not depend on:(a) Working environment. (b) Organisational climate.(c) Work content. (d) Geographical climate of the facility.
7. Flexitime implies:(a) Working whenever an individual feels like.(b) Working at chosen hours but with the proviso that the designated number of hours required per week is completed.(c) Working only on Sundays and holidays.(d) Working two shifts a day.
6. The production managers role in salary fixation is to provide assistance in:(a) Job analysis. (b) Job design.(c) Job evaluation. (d) Job specification.
5. The Factories Act 1948 defines children as persons below the age of:(a) 10 years (b) 12 years(c) 15 years (d) 18 years
4. Industrial relations covers the following areas:(a) Selection and recruibnent.(b) Collective bargaining.(c) Performance appraisals.(d) Training and development.
3. The production manager is responsible for:(a) Selection and recruibnent of manpower.(b) Identifying training needs of individuals.(c) Separation of individuals from the organisation.(d) None of the above.
2. An 80% learning curve means that the fourth unit will take:(a) 80% of the time taken by the first unit.(b) 80% of the time taken by the second unit.(c) 80% of the time taken by the third unit.(d) 80% of the time taken by the fifth unit.
1. Job description lays down:(a) The knowledge, skills, other attributes and attitudes required for the job.(b) The qualifications and skill levels along with other attributes required for a job.(c) The responsibilities, duties and tasks involved in a job.(d) All of the above.
True or False10. The learning curve is a negative exponential curve.
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