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Operations Management An Integrated Approach 7th Edition R. Dan Reid, Nada R. Sanders - Solutions
The results of all of your work sampling observations are shown at Housekeeping Work Sampling Data. Using the observations, prepare a memo for Monita explaining your results.
Explain how you think JIT techniques can be used to meet the needs of patients in the maternity ward for a variety of supplies, in just the right quantity at just the right time.
The forecast of the demand for cruises in 2019 is 28,500,000 passengers. Develop a forecast of the expected demand for each of the different sailing regions. The data collected by Burkette is available at Cruise Data. If Cruise International captures the same share of the market as its share of the
Hotel Operations maintains inventory of a variety of linens, cleaning equipment, and supplies, which it buys from a number of suppliers. Describe some JIT supplier relationship techniques that can be used to reduce inventory while still assuring material availability.
VMH maintains inventory of a variety of laboratory equipment, surgical instruments, and supplies, which it buys from a number of suppliers. Describe some JIT supplier relationship techniques that can be used to reduce inventory while assuring material availability.
Present your results in a memo that explains the method used in your calculations and the reasoning for using that specific data and technique.
Explain the implications of basing capacity requirements for a service facility on average demand.
If only the average data (such as the number of days a patient stays) is available, how would you suggest that VMH come up with a reasonable capacity plan for the maternity ward?
Calculate the average percentage utilization of the servers processing regular guests.
Determine the percentage utilization level of the maternity ward beds based on projected patient load. Determine the capacity cushion as a percentage based on demand projections.
Calculate the average percentage utilization of the servers processing VIP guests.
Describe the main criteria that you will use to evaluate alternate layout designs.
Analyze the current process and make recommendations as to how some of the waiting time might be eliminated.
Calculate the load-distance score of the alternate layout, which incorporates Carol’s suggestions.
Monita wants your work sampling to provide estimates within 5 percent of the true value with 95 percent confidence. Determine how many observations are needed to complete the work sampling.
Prepare a memo outlining your recommendations for improving the embarkation process.
Looking at the data, suggest another way to locate the departments which would result in a better load-distance score
If some of the medical professionals express a concern about basing the layout design solely on the traffic intensity between departments, how can you modify your analysis to allay their concerns?
Describe the steps in the study that you would do.
Describe in detail how you would make the required number of observations. (There are ten nurses in the Obstetrics area and you may need to make observations over many days.)
Given Monita’s expectations with regards to how long it should take to clean the stateroom and do the turndown service, what negative consequences would you expect to occur?
Develop an estimate for the fixed ordering cost at CII.
Develop an estimate for the fixed ordering cost at VMH.
What other considerations do you think are important for Lee to know before she decides to give you the go-ahead to actually carry out the study?
Develop an estimate for the current annual holding cost per unit at CII.
Develop an estimate for annual holding per unit for the supplier’s offers.
Develop an estimate for the current annual holding cost per unit at VMH.
Develop a recommendation with regards to accepting one of the supplier’s offers.
Develop an estimate for the annual holding cost per unit for the supplier’s offer.
Using Monita’s current practice of replacements being hired every 3 months, develop an 18-month hiring plan, showing how many Floor Supervisors, Head Room Supervisors, Cabin Stewards/Stewardesses, and Assistant Cabin Stewards/Stewardesses need to be hired.
Develop a recommendation with regards to accepting or rejecting the offer.
Present your results in a memo. Explain how you came to your conclusions. Show every step of your work, both for Meg’s information and in case she gets audited.
Explain to Monita any recommendations you have for changing the current process as well as why you would make such changes.
Explain how the use of contract employees changes the aggregate planning process?
How would you recommend CII motivate its workforce as they near the end of their contract?
Evaluate plans 1, 2, and 3, and write up your conclusions in a memo that Gardner can share with the Nursing council. Evaluate each plan in terms of customer service, cost, operational implementation, and human resource issues.
Develop your own plan for next year, evaluate it, and explain why you believe it is a better plan.
Describe ERP. Explain how it is different from other information systems. Meg Willoughby is especially concerned with how ERP compares with MRP.
How can the crew complete their responsibilities when crew members are sick or unavailable?
Explain why or why not ERP is appropriate for a service organization such as VMH.
What issues are unique to the cruise industry given the nature of the 18-month work contracts signed?
Describe ERP. Explain how it is different from other information systems. Meghan Willoughby, the Chief Purser, is especially concerned with how ERP compares with MRP.
Develop a list of major providers of ERP systems. Visit the websites of three providers and determine which features of their system would be relevant for VMH.
Determine the approximate range of the financial investment that VMH would have if they choose to implement ERP. Describe the expected benefits for VMH.
Explain if ERP is appropriate for a service organization such as CII.
Other than financial considerations, describe what other factors the various departments at VMH should consider when determining the suitability of an ERP system.
Using the Hours Required to Accomplish Tasks chart, determine the optimal schedule for assigning each of the six nurses to the six patients in the ward.
Determine the approximate range of the financial investment that CII would need to make if they chose to implement ERP. Describe the expected benefits for CII.
Based on the ICU Nursing Requirements data develop the best schedule for nurses on the 3:00 – 11:00 p.m. shift for the next 5 weeks.
Other than financial considerations, describe what other factors the various departments at CII should consider in determining the suitability of an ERP system.
Using the Hours Required to Accomplish Tasks chart, determine the optimal schedule for assigning maintenance tasks to each of the maintenance workers. Each maintenance worker can be scheduled for up to 10 hours. Any worker with less than 10 hours of work assigned will be available for any emergency
Using the chart of the daily number of volunteers needed at the blood bank, along with the list of volunteers, illustrate how to schedule the volunteer staff.
Determine the absolute shortest length of time in which the telemedicine project can be completed if none of the activities are crashed.
Determine the shortest possible time in which the telecommunications project can be completed if no activities are crashed.
Determine the shortest length of time the project can be finished if activities on the critical path are crashed.
Determine the shortest possible time if the activities on the critical path are crashed.
Develop a list of major providers of ERP systems. Visit the websites of three different ERP providers and determine which features of their system are relevant for CII.
Calculate the additional cost resulting from crashing all the activities possible.
Explain how you can minimize the additional cost of crashing the project while completing the project in the same amount of time.
Describe any additional suggestions that you have which might reduce project completion time.
Explain how you can minimize the additional cost of crashing the project and still complete the project in the same amount of time.
Joshua Simms has recently been placed in charge of purchasing at the Med-Tech Labs, a medical testing laboratory. His job is to purchase testing equipment and supplies. Med-Tech currently has a contract with a reputable supplier in the industry. Joshua’s job is to design an appropriate acceptance
Discuss an example of a strategic versus tactical decision for Starbucks.
1. How should Opportunistic proceed with developing this proposal?2. What should he include in the proposal? What will be the differences for the lock manufacturing businesses and the insurance business?3. What criteria should he consider beyond the analytical details? Will these criteria be the
1. What are the material inputs needed to make a backpack? Be specific. You should list at least six, maybe twelve or more, depending on the design of your backpack.2. What other MATERIAL (not equipment) inputs are needed that are necessary to produce and deliver the backpack to the customer, but
Is Starbucks a pure or quasi manufacturing or service organization? Explain your answer.
Choose the correct answer.How can Starbucks use big data analytics to effectively grow their business in China?a) Use the data to manage suppliers and meet government standards.b) Use the data to design products and processes to exceed environmental standards to achieve greater sustainability.c)
Discuss some of the operations decisions made by Starbucks.
1. Identify the operations management decisions you need to make in order to begin operating NUcleus Analytics.2. What criteria should you include in contracting with your customers to measure how well you are serving them?3. One of your seven ventures, branded as NUcleus Robotics, makes industrial
What is Starbucks’s approach with respect to how much to pay its suppliers for coffee and why?
How did Starbucks approach China in terms of thinking regarding a global marketplace?
How can Starbucks use big data analytics to grow their business?
Select two industries, such as restaurants or retailers, to evaluate for this exercise. For each industry, choose two companies to evaluate.1. For the first industry, describe the strategy of the two companies you selected. What are their order winners?2. Describe how the operational decisions of
What strategic changes did Target make and what has been the result?
Which of the following actual results demonstrates the effectiveness of Target’s recent transformation?a) Stabilized sales while other retailers are shutting downb) Increase in employee wage ratesc) Opening several new stores internationallyd) Growth in digital business
Last week a painter painted four houses in three days. This week she painted six houses in four days. In which week was the painter more productive?
What operational strategies is Target pursuing that align with its mission statement? (The mission statement can be referenced at https://corporate.target.com/about/purpose-history.)
Which of the four competitive priorities described in the chapter is Target most focused on?a) Costb) Qualityc) Flexibilityd) Time
1. Is this a realistic strategy from an operations viewpoint? Why or why not?2. What technological capabilities do you need from a new system to support your strategy? What criteria will you use for selection?3. How will you go about incorporating the technology to support your operations strategy?
Which organizations should Target’s environmental scanning focus on? Is Toys”R”Us one of the organizations that Target should include in its environmental scanning? Why or why not?
Based on the CEO’s comments, which of the following statements best describes Target?a) One of its order qualifiers is the variety of brands offered.b) One of its order qualifiers is offering a variety of fulfillment choices.c) One of its order qualifiers is its impressive store design.d) One of
A company that makes kitchen chairs wants to compare productivity at two of its facilities. At facility #1, five workers produced 225 chairs. At facility #2, six workers produced 263 chairs during the same time period. Which facility was more productive?
How do the operational infrastructure decisions related to staffing support Target’s business strategy?
Which of the following organizations is the best choice for environmental scanning?a) Walmartb) Toys”R”Usc) Amazond) Both Walmart and Amazon
Which of the four competitive priorities described in the chapter is Target most focused on? Are there any examples of how other competitive priorities are addressed?
If Target calculated sales per total employee hours, which type of measure is being used?a) Partial productivityb) Multifactor productivityc) Total productivityd) Half-measured productivity
Aztec Furnishings makes hand-crafted furniture for sale in its retail stores. The furniture maker has recently installed a new assembly process, including a new sander and polisher. With this new system, production has increased to 95 pieces of furniture per day from the previous 55 pieces of
What is Target working on in order to build its reputation to gain more customers and sales by addressing its constraint(s)? According to the Theory of Constraints, common constraint types in retail (depending on how the system is viewed) are (the number and type of) customers who come to buy,
Med-Tech labs is a facility that provides medical tests and evaluations for patients, ranging from analyzing blood samples to performing magnetic resonance imaging (MRI). Average price to patients is $85 per patient. Labor costs average $18 per patient, materials costs are $22 per patient, and
Two nurses must each visit and attend to patients in the main hospital. The first nurse, on average, can visit 50 patients in an 8-hour day. The second nurse tends to work double shifts, and, on average, cares for 96 patients during the 15 hours she is working. Which nurse is more productive?
A gallery owner typically sells 10 works of art per month. If she invests in a pop-up gallery for 14 days in a local mall, she expects to sell 8 works of art. Would she be more productive if she invested in a pop-up gallery presence?
The purpose of this exercise is to discuss the situation facing a manager and help the manager determine the product mix (quantities of each product) that maximizes profitability.A fundamental decision for a manufacturing company is the product mix decision, which consists of the quantity of each
Tech-Ed Source is a company that administers standardized certification tests in the information technology field. Those who pass obtain industry certifications that are important for advancement in their field. Average cost to test-takers is $50 per test. Labor costs for the testing facility
Why is designing and producing electric vehicles important?
What is the main reason that designing and producing electric vehicles is important for automobile manufacturers?a) Due to the gas shortage worldwideb) Because gas prices are too highc) Due to customer tastes and government regulationsd) To reduce carbon emissions
See-Clear Optics is considering producing a new line of eyewear. After considering the costs of raw materials and the cost of some new equipment, the company estimates fixed costs to be $38,000 with a variable cost of $52 per unit produced.a) If the selling price of each new product is set at $90,
What has Ford been evaluating with respect to service design and why?
What has Ford’s emphasis been with respect to service design?a) Connectivityb) Mobilityc) Complete service packaged) Customized services
Which type of process is Ford utilizing for producing vehicles and why?
Which type of process is Ford utilizing for producing vehicles?a) Projectb) Linec) Continuousd) Batch
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