The McGraw Hill 36 Hour Course Operations Management 1st Edition Linda L. Brennan - Solutions

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A personal balanced scorecard uses the same areas of performance as those used by a corporation.a. Trueb. False
A good way to overcome procrastination is to develop a WBS for the work to be done.a. Trueb. False
Which of the following can be sources of waste that detract from individual performance?a. Projectizing yourselfb. Using unnecessary motionsc. Making mistakesd. b and ce. All of the above
Which of the following is not an area of focus for individual performance?a. Using statistical thinkingb. Protecting productive capacityc. Ensuring quality and continuous improvementd. Enhancing individual productivity
Which of the following perspectives applies to individual performance?a. Systems thinkingb. Resource-based viewc. Environmental analysisd. a and be. All of the above
For an individual to be effective, he or she must be part of a high-performing organization.a. Trueb. False
Which of the following does not contribute to effective meetings?a. Discussing issues until everyone is satisfiedb. Distributing a meeting agenda before the meetingc. Relying on videoconferencing technologyd. Distinguishing between essential and optional participants
Productive teamwork results when the goals are clear, members understand how their activities should be coordinated, and people are closely supervised.a. Trueb. False
When should a project postmortem be done?a. The project has failed.b. The project is terminated.c. The project is completed.d. a and be. All of the above
Which of the following is not a typical reason for cost escalation?a. The learning curve is inadequate.b. The project was poorly planned.c. Project control is weak.d. The approach has changed.
The ETC should consider .a. BCWP/ACWPb. risk factorsc. anomaliesd. b and ce. All of the above
To determine whether your project is ahead or behind schedule, you should evaluate .a. ACWP − BCWPb. BCWP − BCWSc. BCWS − BCWPd. ACWP/BCWP
To determine whether your project is under or over budget, you should evaluate .a. ACWP − BCWPb. BCWP − BCWSc. BCWS − BCWPd. ACWP/BCWP
The project control process should .a. be performed on a regular basisb. provide status updatesc. identify issues and concernsd. b and ce. All of the above
When the scope of an information systems development project changes,.a. the SOW should be changedb. the project manager should be changedc. the schedule and budget estimates should be changedd. a and ce. All of the above
Which of the following statements about project control is false?a. It helps to address issues in a timely manner.b. It involves assessing the current status of a project.c. It is dependent on how the SOW is organized.d. It helps to determine if and when changes are needed.
PMSSs are useful for .a. helping the project team develop the WBSb. ensuring the quality of project deliverablesc. determining what information the stakeholders should received. updating the project with changes to status
A Gantt chart is useful for .a. communicating project statusb. controlling project costsc. evaluating free and total slackd. measuring project quality
How does the theory of constraints explain the critical path method?a. By emphasizing that the goal to make money should be a primary objectiveb. By relating the critical path to a bottleneck that determines the rate of throughputc. By distinguishing between free and total slack in terms of
The critical path is defined as .a. the most important activitiesb. the path of longest durationc. the activities with the least amount of slackd. b and ce. All of the above
When conducting the using the critical path method, you determine the late start and finish times for each activity.a. forward passb. backward passc. slack analysisd. critical path evaluation
When estimating task durations for a project plan, you should.a. indicate how much time you will spend on the taskb. use a “best case,” or optimistic, estimate of the durationc. plan to use elapsed time from a task’s start to completiond. a and ce. All of the above
Which of the following statements about network models for project management is false?a. Milestones have zero duration.b. Nodes can only represent activities.c. There can be only one starting point.d. Logic drives the project schedule.
A network model contains which of the following?a. Nodesb. Arrowsc. Logicd. a and be. All of the above
Which of the following is not an acceptable form for a work package?a. Departmentsb. Phasesc. Deliverablesd. All of the above are acceptable forms of work packages.
In a WBS, activities are subdivided into work packages that can be uniquely assigned.a. Trueb. False
Which of the following statements about SOWs is false?a. Assumptions highlight potential problems beyond the control of the project team.b. The scope describes the beginning and end of a project in terms of time, place, and results.c. You should have only one bottom-line, primary objective.d. Only
Objectives should be .a. explicitb. measurablec. numerousd. a and be. All of the above
In a statement of work, the scope describes the and the objectives identify the of the project.a. how; whenb. what; wherec. why; howd. what; why
Customer satisfaction occurs when the customer’s expectations are greater than the deliverables.a. Trueb. False
Which of the following statements about project success is false?a. Executive sponsorship for a project is crucial, particularly to get past roadblocks.b. The best projects naturally grow—or have scope creep—because the customer is so satisfied.c. The commitment of the project team can mean the
Project management manages complexity with explicit plans, controlled changes, risk management, and intentional communications.a. Trueb. False
A project is defined as a to create a product or service.a. operational process; onetimeb. long-term endeavor; newc. temporary endeavor; uniqued. integration management; quality
The integration management knowledge area includes processes for all of the following except .a. interracial relationsb. project plan developmentc. change controld. coordinated execution
Which of the following is not one of the knowledge areas identified by the Project Management Institute?a. Time managementb. Risk managementc. Systems managementd. Project communications management
Project management’s usefulness to operations management is limited to Six Sigma initiatives.a. Trueb. False
When first establishing a process’s control limits, you should use a different sample size to increase between-sample variations.a. Trueb. False
Adding to your previous sequence of 23 samples, you take 4 more. Which of the following sample counts would indicate that you may have assignable causes of variation?a. 5, 2, 1, 5b. 2, 3, 4, 5c. 2, 3, 3, 2d. 2, 5, 5, 1
Referring back to Figure 8-5, your landscaping company’s UCL for the c-chart is 7, and the LCL for the c-chart is
If the tolerances fall within the UCL and LCL of a process, then we would consider the process to be capable.a. Trueb. False
If a quality characteristic is being measured as either defective or nondefective, the correct SPC chart to use would be .a. Xb. Rc. pd. c
Since the normal distribution is symmetrical, control charts are always symmetrical.a. Trueb. False
Which of the following factors is used to estimate the standard deviation, when using sample ranges, for an X chart?a. 0.58b. A2c. √cd. Cpk
Which of the following guidelines should be considered when deciding where to take measurements in a process?a. Where the cost of poor quality is greatestb. After a bottleneckc. Before a step that would obscure important quality characteristicsd. a and ce. All of the above
Which of the following is not one of the decisions to be made when implementing SPC?a. Which rule of thumb you should use to identify improbable resultsb. What quality characteristic you should measurec. What your sampling plan isd. How much risk you are willing to accept for being wrong
How are common causes different from assignable causes?a. Assignable causes enable the manager to assign blame.b. Common causes are purely random.c. Common causes indicate that the process is out of control.d. Assignable causes are unavoidable.
Which of the following statements about the normal distribution is incorrect?a. It is defined by two parameters, μ and σ.b. It describes a wide range of naturally occurring phenomena.c. The probability density between one and two standard deviations from the mean changes, depending on the
Process flowcharts can use which of the following attributes to convey meaning?a. Length and widthb. Color and patternsc. Shapesd. b and ce. All of the above can be used
Place the five focusing steps in the correct order:a. Elevate the performance of the constraint.b. Subordinate and synchronize the process to the rate of bottleneck production.c. Decide how to exploit the constraint.d. Identify the constraint.e. Determine the new constraints and repeat.
Which of the following statements about the theory of constraints is not true?a. The goal is to make money now and in the future.b. Operating costs should not be a consideration; only throughput matters.c. Inventory may be appropriate before a bottleneck.d. Time lost in a dependent sequence cannot
Why is throughput important?a. It indicates how quickly you are making money.b. It indicates how high equipment utilizations are.c. It clarifies the organization’s purpose.d. It determines how to allocate overhead costs.
It is easier to reconceptualize a process when you work with it.a. Trueb. False
It is advisable to establish baseline measures of performance before changing a process.a. Trueb. False
What makes reengineering existing processes so difficult?a. Organizing around outcomes is counterintuitive.b. Obliterating is fun, so everyone wants to do it.c. Decision points become geographically dispersed.d. Employees worry about job changes and eliminations.
Which of the following is not a criterion for evaluating process effectiveness?a. Documentationb. Clarityc. Simplicityd. Consistency
Highly decoupled services have no line of visibility, since the customer cannot see much of the operation.a. Trueb. False
Which of the following is not a characteristic of an effective new process?a. Primary activities add value.b. Throughput is a key performance measure.c. Capacity utilization is a crucial indicator.d. Loops in the process provide feedback about quality.
Which of the following is not a characteristic of a maturity model?a. It reflects a progression over time.b. The highest level of maturity results in an error-free environment.c. The more mature a capability is, the less variability it has.d. a and be. All of the above are characteristic of
Social networking is a fad that should be ignored and restricted by businesses.a. Trueb. False
Which of the following enterprise-wide information systems is based on a definition of processes taken from best practices?a. SCMb. ERPc. CRMd. a and ce. All of the above
Information technology has the potential to do which of the following?a. Create unstructured processesb. Apply analytical methods to vast amounts of datac. Achieve quality managementd. a and be. All of the above
As technology changes the interrelationships between people and organizations,.a. they become more productiveb. social system changes become evidentc. human labor is replacedd. a and be. All of the above
First-level effects of a technology are very difficult to quantify.a. Trueb. False
Which of the following is not a direct result of transcending time and space?a. Driving and enabling globalizationb. Changing industry structuresc. Creating access and immediacyd. a and be. All of the above are direct results.
It is important to capture as much information as possible about an operational process.a. Trueb. False
The Venn of technology illustrates the convergence of information technology with other types of technologies.a. Trueb. False
Which of the following statements about technology is untrue?a. It is the physical manifestation of knowledge.b. Process technology is defined as machines and material handling equipment.c. Technology can be knowledge manifest in products or processes.d. a and be. b and c
Tools for problem determination and preliminary analysis include which of the following?a. Poka yokesb. Pareto chartsc. Fishbone diagramsd. b and ce. All of the above
A Six Sigma quality management program implementation includes which of the following?a. The designation of a leadership teamb. The use of the DMAIC methodologyc. The purchase of belts for newly trained employeesd. a and be. All of the above
Which of the following is a difference between quality management and ISO 9000 certification?a. ISO 9000 certification provides a competitive advantage.b. Quality management focuses on continuous improvement.c. ISO 9000 certification requires process documentation.d. ISO 9000 certification is
Which of the following are key principles of quality management?a. If it’s not broke, don’t fix it.b. The customer is the next person in the process.c. It takes everyone in the company to achieve quality.d. a and be. b and c
Which of the following are not costs of quality?a. Prevention costsb. Appraisal costsc. Internal costsd. External costse. All of the above are costs of quality.
Seven deadly obstacles
Costs of poor qualityd. Juran
Planning for qualityc. Crosby
Statistical process controlb. Shewhart
Match the following quality pioneer with his contribution to the quality movement.a. Deming
Which of the following is not a dimension by which quality can be measured?a. Featuresb. Quick-change expertisec. Variation from the ideald. Humanitye. All of the above are measures of quality.
Quality is defined as the totality of product characteristics to satisfy customers’needs.a. Trueb. False
Value is a measure of the price for performance of a product.a. Trueb. False
There is only one correct way to define quality.a. Trueb. False
Quality function deployment is a methodology to .a. compare what the customer wants and what you can dob. compare what the customer wants with your product’s specificationsc. compare importance weights of your competitorsd. compare functions with featurese. None of the above
A service operation that has high labor intensity and a low degree of interaction and customization for the customer is a .a. service factoryb. mass servicec. service shopd. professional servicee. service matrix
Process designs vary by .a. potential volume of productionb. investment in technologyc. type of jobd. a and be. All of the above
Which of the following is a typical trade-off to be decided in NPD/NSD?a. Short- versus long-term costsb. Potential benefits versus risksc. Carry inventory versus allow backordersd. b and ce. All of the above
Reverse innovation is when a company disassembles a competitor’s product and figures out how to build it.a. Trueb. False
Product development teams help against time-based competitive pressures by .a. enabling concurrent engineeringb. catching errors and design flaws earlier in the processc. leading to a more robust designd. a and ce. All of the above
It is best to develop a replacement product after a product starts to decline.a. Trueb. False
A portfolio view of a company’s products means .a. products should be diversified by industryb. products should be diversified by life cyclec. products should be diversified by resource allocationd. b and ce. All of the above
At each stage of NPD/NSD, projects are examined more closely and require more information to move into the next stage of development.a. Trueb. False
Feasibility analysis .a. is the last stage in NPD/NSDb. determines whether a product concept is viablec. can be done through a market research studyd. is a requirement for dynamic stabilitye. None of the above
New product development can originate with a technology push or a market pull.a. Trueb. False
A balanced scorecard must contain financial, customer, business process, and learning and growth measures.a. Trueb. False
Which of the following should be balanced in a balanced scorecard?a. Short- and long-term measuresb. Internal and external perspectivesc. Individual and group measuresd. a and be. All of the above
Life cycle assessment (LCA) is a measure of .a. the total cost of ownershipb. the ecological impact of productsc. aluminum recyclingd. a company’s carbon footprinte. None of the above
Productivity is a measure of input need per measure of output.a. Trueb. False
Measurement systems should be audited to determine .a. if they are informing decision makingb. if the cost of data collection is meritedc. if measurements are being taking accuratelyd. b and ce. All of the above
Tracking a measurement over time is useful to .a. detect cyclesb. identify anomaliesc. collect temporal datad. a and be. All of the above
It is best to use a single measure to keep the system simple.a. Trueb. False
Constructs represent the desired results.a. Trueb. False

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