Questions and Answers of Organizational Change

Carry out an environmental scan of an organization you know well. The following steps should help:(a) Using the PEST framework, the results for one of the organizations chosen for Activity 1.7 and
Did You Know 2019 — 6:13 minutes https://www.youtube.com/watch?v=bTM06NZOyDQ&t=3s This video helps us visualize the rate of technical change in the environment.Choose one fact and discuss how it
IBM Study: Making Change Work—2:57 minutes https://www.youtube.com/watch?v=2ol9zYw4Chg&t=8s The video discusses an IBM study that only 60% of change projects succeed. It discusses factors that seem
Individually or in groups, pick a product or service and then go to the Web and explore what technological and/or geopolitical changes are occurring that could seriously disrupt existing
How Organizations Change: Henrik Marten—7:07 minutes https://www.bing.com/videos/search?q=how+organizations+change%3a+henrik+marten&docid=608043414918531403&mid=3133A011A1B9CC647A6A3133
Eddie Obeng: Smart Failure for a Fast-Changing World—12:33 minutes https://www.youtube.com/watch?v=EjSuaeVfE9I Obeng talks about our ever-changing world, how our learning has changed and the
1. How well did Sarah’s Snacks fit Nadler and Tushman’s congruence model before it began its organizational change?2. Why have the changes at Sarah’s Snacks not produced the expected results?3.
David Logan: Tribal Leadership—16:36 minutes https://www.ted.com/talks/david_logan_on_tribal_leadership This video focuses on five kinds of tribes that people naturally form and how they influence
There are lots of great examples of leaders communicating their vision for change, such as Martin Luther King, Nelson Mandela, Malala Yousafzai, Steve Jobs, Howard Schultz, Indra Nooyi, and Melinda
How Do Food Banks Help? —1:30 minutes https://www.youtube.com/watch?v=IdJnLj-ksVk Consider this video from Food Banks Canada.Comment on how a video such as this inspires could be used to inspire a
Dr. John Kotter: Accelerate! The Evolution of the 21st Century Organization—6:07 minutes. https://www.youtube.com/watch?v=Pc7EVXnF2aI In this video, Kotter provides a prescription for how
Draw the current organizational structure of Beck Consulting Corporation (BCC). Have designations for 38 people. How is this organizational chart similar to or different from other organizational
What are the advantages and disadvantages of paying professional people on an hourly basis? How should Beck maintain or change her salary model and why? What impact do you imagine a conventional
How would you describe the organizational culture at Beck Consulting? How might the purposed new layer of managers impact the organizational culture at BCC? What, if anything, should Beck do if and
Assume that Beck Consulting chooses to take advantage of current business opportunities and will need to grow to 100 members in the next 9 months in order to respond to the challenges. What changes
GM Edgar Schein on Corporate Culture—3:18 minutes https://www.youtube.com/watch?v=6ZB3jJlGWuk How has Schein’s thinking on culture evolved over time?Schein says that change leaders need to learn
Simon Sinek: If You Don’t Understand People, You Don’t Understand Business—30:40 minutes https://www.youtube.com/watch?v=8grVwcPZnuw According to Sinek, how is trust built?How does
The Power of Vision: Dreaming of Peace View Pray the Devil Back to Hell (Information about documentary available at http://www.praythedevilbacktohell.com/).This is the story of how Liberian women who
The “X” Model of Employee Engagement: Maximum Satisfaction Meets Maximum Contribution—7:43 minutes https://www.youtube.com/watch?v=gZ3wxgog4nc Consider the following:How can you engage
LeadersAngle Gene Deszca Organisational Change—14:59 minutes https://www.youtube.com/watch?v=n9lzudH-uJI Evaluate yourself on the core competencies mentioned in the video.What do you think that you
Terms of Engagement—3:32 minutes https://www.youtube.com/watch?v=O5-kI67mSAE Berrett-Koehler Publishers’s “Change Authors” series focuses on four principles: widening the circle of
It Starts With One: Changing Individuals Changes Organizations—26:25 minutes https://www.youtube.com/watch?v=1klZD0nKOF4 Two professors from INSEAD (Hal Gregersen and Stewart Black) discuss the
Appreciative Inquiry—3:53 minutes, https://www.bing.com/videos/search?q=appreciative+inquiry+4%3a50+minutes&&view=detail&mid=C831E9F54B9B6ADF7EF5 C831E9F54B9B6ADF7EF5&&FORM=VDRVRV What is the basic
The Beauty of Data Visualization—18:17 minutes https://www.bing.com/videos/search?q=the+beauty+of+data+visualization&docid=608019685193287796&mid=FA748A7
Susan Colantuono: The Career Advice You Probably Didn’t Get—13:57 minutes https://www.youtube.com/watch?v=JFQLvbVJVMg How do the skills Colantuono talks about matter to measuring and implementing
Discuss the proposition: 'In times of change, conflict between individuals and groups is inevitable.'
What are the benefits of using approaches such as appreciative inquiry to stimulate change?
For an organization that you know well, what changes will it have to face up to in the near future? What is the organization's capacity for change and how would you recommend it approaches the
Think about the future trends in Illustration 1.6. What sorts of things will organizations have to do to respond to them? Can you think of any sectors that will not be influenced in some way by these
Hopefully provoked by this example what do you think are the five most powerful ideas to occur to the human mind? How did they change society? As far as work goes, can you identify a particularly big
Carry out an 'environmental scan' of an organization you know well. The following steps should help: (a) Using the PEST framework, the results for one of the organizations chosen for Activity 1.8 and
Koontz and Weihrich (1990) say that matrix-type organizations occur frequently in construction, aerospace, marketing and management consulting firms in which professionals work together on a project.
1 Drawing on your own speculations, as well as what you can glean from the account, consider where you think the triggers for change were coming from for the organization in Illustration 3.16.2 If
How realistic do you think it is to categorize types of change within an organization? What might be the advantages and disadvantages of doing this?
Give examples of environmental forces for change that are likely to significantly affect the way organizations operate over the next ten years. Justify your choices.
To what extent do you think the open systems concept is helpful in understanding how organizational change might happen?
Think back to the change that you identified for Activity 8.4 . Which of the techniques (at any level or scope) in Pugh’s OD matrix were used as the change was implemented? Were they
Can you find an organization (perhaps your own) that has a majority of women in top- and middle-level management? If so, do the management styles used in general reflect the discussions of male and
How would you describe the psychological contract you have with an organization you know?
What is the capacity for change in an organization you know well? Consider how an organization’s capacity for change would influence its approach to change in the future.
What do you think the future holds for your organization or one of which you have experience? How would you plan for this?
The best way to understand the Pugh OD matrix is to apply its different ‘cells’ to a real organizational example.Choose a situation from your own experience where a need for change has been
If your manager is looking for a ‘quick fix’ to manage a change process, how might you justify using an OD approach to change?
What similarities and differences can be found between Pugh’s levels of analytical focus and Beckhard and Harris’ list of subsystems for intervention?
Draw a rich picture of life as experienced by you in your organization.
Identify a change initiative in which you have been involved (or one with which you are familiar). You may find it helpful to use the example identified when completing Activity 8.3.To give you
To what extent do you consider Lewin’s three-phase model is appropriate for today’s organizations?
Identify a major change in an organization with which you are familiar – preferably one in which you have been involved. Consider each of Pugh’s principles and make notes regarding the following
Compare and contrast the HSMC and OD approaches to change. Give examples of types of change situations where each may be appropriate.
Have a look at The Body Shop website, which elaborates on the following list of values, and consider how far you think these values meet the definitions of a vision, as given previously? The Body
Technological developments and increasing demand on the current ageing computerized patient administration system at a large teaching hospital trust led to the decision to implement a change project
Debate the pros and cons of using external change agents compared to internal ones.
Go back to Part Two of the text and, in conjunction with the data methods in Table 8.1 , list those illustrations and activities you think might be useful for the process of carrying out a diagnosis
Considering issues raised in this chapter, under what circumstances might the HSMC not be appropriate and why? Could some of these issues be overcome so as to be able to use this phased approach?
Can you think of change situations within your organization that are more difficult than messy, where the HSMC would be both appropriate and effective? What factors would you need to consider in
Health care systems face challenging prospects.These include ageing populations and a continuing growth in expenditures on long-term and chronic conditions such as diabetes. There is pressure on
Can you think of a time at work when a change that would be considered ‘hard’ or ‘difficult’ was not implemented as effectively as planned? If you were to apply the HSMC approach, could you
Think about a leader of whom you have some knowledge – it could be someone at work or in your university or college, or a sports leader or manager/coach. Assess them as a change leader using the
Think of the characteristics of authentic leaders and then see if you can relate them to any leaders that you know of. You may need to think of leaders of nations or social movements, rather than
If you wanted to develop your own leadership skills/style what would you prioritize? What do you need to be better at? How might you begin to develop leadership qualities?
The 2009 Ipsos Mori poll tried to identify the psychological needs of followers. Remembering that this research was conducted without a change environment in mind, how do you think that the desires
Think of a change situation that you have been in. What were the sources of resistance? How did management try to combat them?
Identify your own preferred position of leading and managing others. Why would you put yourself here, and do you agree with Blake and Mouton’s (1964) assertion that 9.9, ‘Team Management’, is
Examine the concept of ‘leaders of change’ as it might apply across different societies and organizations.
Why do you think that the traits of successful Western and Eastern leaders appear to be so different? Or do you think that they are similar? What is it about the environment or culture that might
In the context of the discussion of different types of change in Chapter 2, and the idea that organizations must be alert to their ever-changing environments, debate the advisability of seeking
Think about ‘great leaders’, past and present, and list as many of them as you can. (This is great fun to do in a group, and forms the basis of a game called ‘Who am I?’.) Next, write down
This case illustrates leadership failure in public service organizations. In August 2014 an independent report into child sexual abuse in Rotherham, England, revealed that 1,400 children had been
Drawing on your own experience of organizational change, describe a situation where the leader was seen as, or styled themselves as, an ‘heroic’ figure.
Re-read the definitions of leadership and consider which, if any, you like or dislike. Which definitions are most meaningful to you? Next, define leadership for yourself. For you, what is leadership?
Thinking of places where you have worked, can you identify any examples of employee behaviour that could be classed as covert political action?
Read the following scenario.Raheel and Veronica both worked at the same level in the sales department of Keen Machine, a large importer of motorcycles that held the sole rights to sell one of the
Analyze a conflict from your own organizational experience to identify which of Thomas’ approaches, identified in Illustration 5.9 , was used?If the conflict is still happening, which of Thomas’
The following factors contribute to power or powerlessness. For your own job, or one you know well, consider each factor and tick the appropriate column.Consider the overall picture obtained of the
What are the main symbols of power in your organization?
Think of someone whom you consider does their job very well, but who has been unsuccessful in getting promotion. Assuming there is no reason why this person could not do the higher-level job (given
Consider an organization you know well. Using the descriptions in Illustration 2.8 and Table 2.1 , position the organization on the graph in Figure 2.4 .Table 2.1Figure 2.4 Illustration 2.8 A typical
This activity will help identify the routines, rituals and symbols prevalent in an organization and who uses them. Think of your own organization, or one you are familiar with.1. Which routines and
The governing body for world football, FIFA, reached a contentious decision in 2010 to hold the World Cup in Qatar in 2022. In the final round of voting, 14 votes went to Qatar and 8 to the USA.
For an organization you know well, use the matrix set out in Figure 4.8 to consider the appropriate organizational strategies for achieving change in the three conditions of high risk in the need for
Look again at Figure 4.5 , which positions four models of organization on Hofstede’s power distance and uncertainty avoidance dimensions. Consider Deal and Kennedy’s four culture types described
Discuss the following statement: ‘If it is managed well, conflict can add substantial value to change processes.’
Some studies have shown that organizations with women in the boardroom outperform men-only boards. The same reports imply that gender diversity is a causal factor in explaining better performance. If
Discuss the proposition: ‘Conflict between individuals and groupDiscuss the following statement: ‘If it is managed well, conflict can add substantial value to change processes.’s in the
How are power relations expressed and managed, overtly and covertly, where you work?
Think about some occasions at work when you have tried to achieve something that you wanted. To what extent were ‘push’ or ‘pull’ strategies used? Were the strategies successful? If so, why
Think of people in your organization and give examples of the sources of power that they enjoy.
1. In relation to French and Raven’s sources of power, identify individuals in your own organization whom you consider ‘fit’ each of the five categories.2. Repeat the activity but this time
To what extent can an organization culture change while still retaining the majority of its employees?
Consider the country groupings and characteristics identified by Calori and De Woot in Figure 4.6 . To what extent do any of these characteristics agree with your own experience? Great
How could organizations that are moving towards a merger or acquisition begin to carry out a cultural audit? In particular, how could they assess the compatibility of their respective cultures to
Drawing on typologies of culture, prepare a presentation to demonstrate how cultural types relate to different types of organizational change.
Consider your own organization in terms of Handy’s four cultural types. Which description best matches the culture as you see it?
Review the evidence for and against the notion that national cultures are converging.
Thirty years have passed since the competing values framework was introduced.Perhaps management has changed since then. To what extent do you think that the four values are in competition? For
To what extent does an organization’s structure influence its culture and its capacity to work with change?
Illustration 4.3 shows the cultural web for an organization involved in paper production.Using this as a guide, construct a cultural web for an organization you know well.If you wanted to initiate
Governments come and go, each promising to deliver change and reforms to improve the economy and society.But government policy and strategy are filtered through and buffered by a civil service and it
Drawing on your experience, consider how realistic it is for managers to try and change organizational culture.
The scales below relate to the organizational culture characteristics listed in Illustration 4.1 . Indicate on each scale how you rate your own organization (or one you know). If possible, ask others

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