Questions and Answers of Principles Of Organizational Behavior

A large national retail organization specializing in upscale, trend-forward merchandise that appeals to a younger clientele is experiencing considerable difficulty managing its employees. Morale is
What is emotional stability?
This exercise pertains to your personal experience in the workplace or in school settings. Think about someone (coworker, boss, direct report, and teammate) you interacted with frequently who was low
Under what circumstances are conscientiousness and emotional stability important?
What would you advise employers regarding conscientiousness and emotional stability?
Please watch the following video(s): a. Who are you, really?: https://www.youtube.com/watch?v=qYvXk_bqlBkNow form small groups to discuss the video(s) and answer the following questions: 1. What
Should companies use interviews to recruit and select employees? Why?
What advice do you have for managers regarding the use of interviews?
Please watch the following video(s): 1. Mastering the Art of the Interview: https://www.youtube.com/watch?v=ppf9j8x0LA82. Top Interview Tips: https://www.youtube.com/watch?v=HG68Ymazo18Now form
How can the interviewing process be improved?
What advice do you have for applicants regarding the interview process?
Think of the last time you had a strong emotion: a. Name the emotion. b. What started it (e.g. some event or object)?c. What was the subconscious appraisal – for example, stored knowledge and/ or
Think of an example of an emotion that led to a felt action tendency or tendencies:a. What were they? b. How did you finally decide what action to take, if any, from among the various options?
What is your basic advice to managers regarding how to set goals?
Are there any caveats regarding goal setting?
Please watch the following video(s): 1. How to achieve your most ambitious goals: https://www.youtube.com/watch?v=TQMbvJNRpLE2. Why the secret to success is setting the right goals:
What do you do when two different goals conflict with each other?
How would you combine goals with rewards?
Think about your current job (or a job you have held in the past). Circle the types of pay you receive in this job: Non-performance-based pay: Salary Hourly pay Individual level: Piece-rate Sales
Why should organizations pay for performance?
Use a scale from 0 to 4 to answer a–c. a. How well does the pay plan contribute to your motivation to perform at a high level? Performance: Not at all motivating 0 1 2 3 4 Extremely
What are some creative pay-for-performance programs you have seen in organizations?
What (if any) aspects of the plan are demotivating or demoralizing to you?
Are there any downsides to pay for performance?
(a) What is one change your employer could make to the pay system that would enhance your motivation to perform well and stay with the organization? (b) What potential pitfalls or risks (to you,
What are your recommendations for a manager wishing to start a pay-for performance program?
Please watch the following video(s): a. Hourly employees vs. pay for performance: https://www.youtube.com/watch?v=Fa6uXjX8o30b. Why you should know how much your coworkers are making:
What are the most important job characteristics for your ideal job? How would these characteristics affect your attitudes toward your job? Which job characteristic(s) would you trade for a relatively
Identify three separate jobs. These can be current jobs, jobs you have held in the past, and/or jobs that you are familiar with. Use JDS to assess each job’s motivating potential. Formulate a plan
What other factors do you think are more important to you than intrinsic job characteristics discussed in this chapter? Why?
How can training stakeholders energize and sustain active learning processes?
What are the benefits of tracking the transfer, generalization, and retention of performance proficiency post training using repeated measures and longitudinal designs?
How can documenting and modeling trainee learning curve response surfaces inform training duration, the delivery of adaptive training experiences, and employee remediation?
Use the suggestions outlined in this chapter to assess your performance or your group’s performance since the last appraisal. Next, prepare a performance and development plan to cover the next
Evaluate a performance appraisal process that you experienced personally at your current or former place of employment against the process steps outlined in this chapter including the time period in
Please watch the following video(s): 1. Don’t bury the annual performance review: https://www.youtube.com/watch?v=-2Cn8LWLdak2. Bad performance appraisal:
As an employee, to receive a fair performance appraisal, what process steps mentioned in the chapter are most important to you and why?
As a leader, what three skills would you need to learn and practice to effectively administer a performance appraisal and coach employees
Explain how information sharing can increase the performance of individuals and groups in organizations. Would participation be an effective way to improve performance in situations where everyone is
If you were a consultant advising a client to use participation to disseminate information, what would you say to the client to encourage adoption of participatory processes?
Please watch the following video(s): 1. The emerging work world in the participation age: https://www.youtube.com/watch?v=ewA2BqbWhUQ2. Frientorsip: The Solution to Employee Engagement:
Teams, or groups of highly interdependent members, are often formed to accomplish complex tasks beyond the abilities of individuals working alone. If you were the manager of a team, what would you do
Imagine that you are the manager of a restaurant with the business strategy of providing high-quality meals and customer service while charging a premium price. Employees are expected to be
Could a single low- or no-cost recognition program be implemented equally effectively in both restaurants? If so, what recognition would be appropriate?
Please watch the following video(s): “The Power of Appreciation: Mike Robbins at TEDxBellevue” (18:06) https://www.youtube.com/watch?v=a3wX8nmvlZ0&ab_channel=TEDxTalksNow form small groups to
What is an example of a recognition program that would not be equally effective in both restaurants? Why would it not be equally effective?
How should the decision about the two recognition programs be made?
What could be some unintended consequences of a recognition program in either of the two restaurants?
1. Teams of three students will discuss what they expect to obtain from the MBA or EMBA education. 2. Each team develops a strategic statement of direction of three outcomes they expect from their
What were key strengths of the MBA and key weaknesses or barriers to achieving your goals for the MBA program?
Each team develops a strategic statement of direction of three outcomes they expect from their MBA and three values they hope will guide individual and instructor behavior. e three or less primary
What are the key barriers to change?
Please watch the following video(s): 1. Six barriers to becoming a high-performance organization: https://youtu.be/L6zPYdpOqL82. Fit to compete:
What is empowerment?
What is self-leadership?
What is shared leadership?
Under what conditions would you advise empowering individuals to engage in self-leadership and groups to engage in shared leadership?
What are the caveats for empowerment, self-leadership, and shared leadership?
Describe the types of power Mary, Jack, and the Restview board have in this situation.Case ExampleMary carter is the manager of accounting and billing records at Restview Hospital, a large
Explain how the power of the different parties could explain the software decision.
Please watch the following video(s): 1. Why ordinary people need to understand power: https://www.youtube.com/watch?v=Cd0JH1AreDw2. 3 things that make a meaningful vision:
What could Mary have done that may have given her more influence over the decision?
What is visionary leadership?
Why do we care about vision?
What is the difference between a “good” and a “bad” vision?
How does one enable people to share a vision?
When you have started a new job or role, what are some of the ways you have tried to convey to your leader that you have high levels of ability, benevolence, and integrity? Which approaches do you
Assume your company has a policy that states when an employee is late to work, the leader should formally record that offense in the employee’s “permanent record.” Now assume that you arrive
Please watch the following video(s): 1. First why, and then trust: https://www.youtube.com/watch?v=4VdO7LuoBzM2. What we do not understand about trust: https://www.youtube.com/watch?v=1PNX6M_dVskNow
Team debriefing can be a powerful tool to promote team learning, adaptability, and resilience. Debriefs are effective because they provide teams with the opportunity to reflect on how well they have
How have learning, adaptability, and success helped drive performance in the teams you have been a part of?
Discuss the conflict situation in terms of the principles outlined in this chapter. Some possible discussion questions are outlined as follows: a) What type of conflict occurred? Task, process,
Consider the case of ineffective teamwork in the project team provided earlier. Assume the role of a new team leader stepping in to help improve the team’s learning, adaptability, and resilience.
Have you ever worked in a team that has struggled with any of the seven drivers of team effectiveness? What could your team have done to strengthen teamwork in this area?
Please watch the following video(s): 1. Working together to make things happen: https://www.youtube.com/watch?v=Fd_nkBHgX8sNow form small groups to discuss the video(s) and answer the following
How do the seven drivers of teamwork help promote learning, adaptability, and resilience in teams?
Which of the seven drivers of teamwork do you think is most important for facilitating learning, adaptability, and resilience? Why?
What can leaders do to help their teams improve on the seven drivers of teamwork?
What advice do you have for team leaders regarding team member selection?
What “rules” would you suggest for team composition?
Please watch the following video(s): 1. How to turn a group of strangers into a team: https://www.youtube.com/watch?v=3boKz0Exros2. Team boundaries: https://www.youtube.com/watch?v=WWWbqEhMOC4Now
How, as a team leader, would you adjust team members to engage in external activity?
How, as a team leader, would you engage in external activity? Be very specific.
Each participant: Come prepared to discuss a conflict situation in which you are currently or were recently involved on a team at work or at school. Describe who is involved (no names necessary, just
Use the following scale to respond to the following items as they describe how you typically approach conflict within a team. Answer in terms of your general tendencies across a broad range of
Please watch the following video(s):1. Why there’s so much conflict at work and what you can do about it: https://www.youtube.com/watch?v=2l-AOBz69KU2. What productive conflict can offer a
Break into small groups, ideally groups of people who have worked together before. Share your scores with one another. Discuss whether others see your conflict management approach as determined by
Identify your dominant conflict management approach and consider the questions associated with each approach.A = Avoiding - you tend to avoid conflicts that occur. Ask yourself, "Am I avoiding all
Average the scores for the questions that have the same letter preceding them (A, C, F, P, Y). For example, if you filled out all 5s for Y, your average score for Y is “5.” Each average
Why does work–family balance matter?
What specific actions would you take when experimentation “fails” at work?
How would you reward experimentation at work?
Are there any “ground rules” you would suggest when it comes to experimentation at work?
How would you encourage experimentation in your work group?
Provide an example of a miscommunication at work. What could have been done to prevent this from happening?
Please watch the following video(s): 1. “The Art of Effective Communication” by Marcus Alexander Velazquez (12:07) https://www.youtube.com/watch?v=2Yw6dFQBklA&t=25s&ab_channel=TEDxTalksNow form
Provide an example of a situation where you felt that “this meeting could have been an email.” Why did you feel this way? How could have the same message been communicated more efficiently and
What are some potential consequences of poor communication in the workplace?
What are the three components of effective communication? Why is each an important piece of the communication process?
Please watch the following video(s):1. How to build your creative confidence: https://www.youtube.com/watch?v=16p9YRF0l-g2. The art of creativity: https://www.youtube.com/watch?v=pL71KhNmnls3.

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