Develop the management-research question hierarchy (Exhibits 3-2) citing the management question, research questions, and investigative questions for each management dilemma below:
a. A home health care services firm is experiencing an increasing number of complaints regarding health care service quality.
b. An auto manufacturer is experiencing low growth of stock value causing investors to sell off its stock.
c. A major city newspaper is experiencing declining advertising sales, especially compared to the previous year.

Exhibits 3-2

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Measurement Questions Management Question Investigative Questions Management What is the recommended course of Decision action, given the research insights? What should be asked or observed to obtain the information the manager needs? What does the manager need to know to choose the best alternative from the available courses of action? What plausible courses of action are Research Question(s) 2 management to correct the problem or take advantage of the opportunity, and which should be considered? eliminate the How can management fully capitalize on an opportunity? Management What symptoms cause management concern? What Dilemma environmental stimuliraise management interest?