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Convention Management And Service 9th Edition James Abbey - Solutions
Many conventions are planned at vacation resorts or other family-friendly locations so delegates can bring their children along. What activities are typi- cally planned to entertain children while their parents are occupied with con- vention business?
Discuss the importance of guest/companion attendance at conventions. List possible programs for encouraging adult attendance.
Why is it important for hotels to work with or to be able to recommend reli- able outside suppliers? How do these arrangements benefit the hotel? the meeting planner? the outside supplier?
There are four critical periods for convention exhibit security. Identify them and detail the methods for control of each.
What is the difference between hotel registration and convention registration? What three methods are used to distribute delegates' convention packets?
What advantages has teaming up provided to each company?
Briefly describe the Ovation Strategic Partner Programme.
What standards must be met for consideration in the DMC Network?
What are the key points in the mission statements of each group?
Describe programs that hospitality properties offer for guests and children of meeting attendees. (pp. 583-591)
Identify special services properties sometimes offer meeting groups. (pp. 571-583)
Describe registration and types of admission systems used for meetings, and summarize exhibit security issues. (pp. 560-571)
What factors are considered when hotels determine charges for AV equip- ment?
How do union regulations affect meeting presentations?
What is bandwidth and how does a planner determine how much bandwidth is needed?
How has technology changed the presentation of information? What high- tech AV equipment is commonly used today?
What types of projectors are commonly used in meeting presentations? When is each type typically used?
Discuss the types of sound systems, lighting, lecterns, and projection screens usually offered by hotels.
In what cases would a hotel prefer an outside AV specialist rather than pro- viding in-house AV service? What have some hotels done to offer on-site ser- vice without the expense of purchasing AV equipment?
What additional information have you learned about audiovisual equipment?
Which offers a bandwidth calculator?
Which of these sites offers a resource library?
Identify issues related to providing audiovisual equipment and services, and explain the impact that union regulations may have on the operation of audiovisual equipment. (pp. 551-553)
Summarize factors in the decision about which audiovisual requirements to service in-house and which to outsource. (pp. 547-551)
Explain issues involved in the need for hotels to provide adequate bandwidth and high-speed Internet access to meeting planners and meeting attendees. (pp. 545-547)
Describe types of audiovisual equipment and their uses. (pp. 528-545)
How does control of the food and beverage function differ between large and small properties? Distinguish between the role of catering manager and con- vention service manager.
Discuss the staffing and logistics common to beverage functions.
What three different pricing methods are used to bill for liquor? How is con- trol maintained for billing purposes?
Discuss the procedures used in establishing a guarantee for food functions. I what ways is attendance monitored to ensure the guarantee has been met? Food and Beverage Service 525
What types of service are used for food functions? What factors determine th most effective type of service for a function?
What trends have affected the types of food served at functions? How hav hotels responded to these trends?
Name several types of food and beverage functions commonly requested b meeting planners. Why is it necessary to have a separate function sheet fo each?
Why is the profit margin for banquets considerably higher than that of hote restaurants?
Explain the benefits of a banquet ticket exchange.
Discuss planning guidelines for food and liquor for receptions.
Explain the difference between break packages and consumption breaks.
What service charges does each hotel impose?
Which hotel's menus do you feel are most appealing to meeting planners? Why?
How well do each of the menus reflect the menu guidelines presented in the chapter?
Describe post-function activities for both food and beverage functions, and compare large properties with small ones in terms of in-house coordination. (pp. 517-520)
Describe service and control issues related to beverage functions. (pp. 509-517)
Identify control issues related to food functions. (pp. 506-508)
Identify different types of food service and service-related issues related to food functions. (pp. 484-505)
What methods are used to monitor function room space?
How will meeting rooms of the future differ from today's meeting space?
What is "function room furniture"? What features should you look for when selecting function room furniture?
List the basic styles of meeting room setups and tell when each is used. What styles are commonly used for food functions?
What factors must be considered in charging a group for meeting space? For assigning meeting rooms?
What is meant by the statement: "All public space may be function areas depending on the group and its needs." What other hotel areas can be used to host functions?
What is a function room? List the basic types of function rooms.
Develop sample function sheets that detail the special needs for each function and how these requirements will be met.
What style of seating would you choose for each meeting? Draw up a sample floorplan for each function.
Which room(s) would be most suitable for each meeting? What factors did you take into consideration in making your decision?
Describe function room furniture, identify various meeting room setups and describe when each is commonly used, summarize how function rooms are broken down, describe meeting rooms of the future, and explain why it is important to monitor function room usage. (pp. 459-478)
Describe function rooms and how they are managed. (pp. 440-459)
Why is follow-up so important? Describe three key times when hotel person- nel commonly follow up on a meeting.
How is the computer used to facilitate the communication of meeting details?
How does the banquet event order differ from the resume?
What key information is provided on a resume?
What are the positions of the meeting planner and the convention service manager regarding a key personnel roster? What have some hotels done to compromise?
What is the purpose of the pre-convention meeting? Who should attend?
Describe the importance of communication and follow-up in servicing meetings. (pp. 425-431)
Describe the format and uses of the banquet event order (function sheet) in servicing conventions and group meetings. (pp. 419-425)
Describe the format and uses of the resume (specification sheet) prepared by the convention service manager. (pp. 417-419)
Explain the purpose of a pre- convention meeting and the function of a key personnel roster. (pp. 412-417)
Assess the present-day application of the computer in servicing convention business and project technology's likely role in the future.
What factors are taken into consideration to ensure the smooth check-in and check-out of a convention group?
What is the relationship between no-shows, underdepartures, and overbook- ing?
What three procedures are used by the Westin chain to assess the accuracy of a group's commitment?
Distinguish between rack rates, run-of-the house-rates, spread rates, and split rates.
Trace the procedures used to service a citywide convention. Describe the forms used.
Describe in detail the types of reservations systems used to handle group bookings.
What incentives are recommended for hotels to offer to assist in maximizing room pick-up?
How does combining housing and registration information in one mailing to meeting attendees aid groups in filling their room blocks?
What types of historical information are needed to compile a meeting group's history?
Is the group willing to put down a firm financial hold on its room block?
Requests for meeting and exhibit space? What are the opportunities for future business with the group?
Will they have cocktail parties? Banquets?
How much can they be expected to spend?
What other tools are available on the site to assist meeting planners with their guestroom and meeting space requirements?
Explain why the Guest List Manager and the Personalized Group Web Pages features are valuable to meeting planners who book with the Hilton chain.
What search criteria is available to meeting planners seeking group value dates?
Identify factors that hotel staff take into account when assigning rooms to meeting attendees and managing room blocks, and describe the importance of good check-in/check- out procedures. (pp. 388-406)
Describe the ways in which meeting attendees make reservations at the hotel that will host their meeting. (pp. 380-388)
What are the eight steps inherent to servicing a group's meeting?
What is "tracing" and how is it used to build a relationship with the meeting planner?
What is meant by "the transition"? At what four times can transitions take place? 372 Chapter 10
What are the titles and duties of the members of the convention services staff?
What types of programs are available to train convention service managers and their staffs to better assist meeting planners?
Where does the convention service manager fit into the hotel organizational structure?
Should sales department personnel become involved with group servicing?
How would the organization be beneficial to students?
What educational opportunities does ESPA offer to its members?
What categories of individuals and hospitality firms comprise ESPA membership?
Describe the role of the convention service manager in meeting planning, execution, and evaluation. (pp. 367-370)
Identify issues related to the transfer of responsibility for servicing a group account from a hotel salesperson to the convention service manager. (pp. 365-367)
Describe the duties and responsibilities of various convention service staff positions, and outline the responsibilities of convention service managers at convention and visitors bureaus. (pp. 362-365)
Describe the duties and responsibilities of a convention service manager. (pp. 354-362)
Describe the importance of serving convention groups well, and discuss who should coordinate hotel service to groups. (pp. 350-354)
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