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business
supply chain management global
Principles Of Supply Chain Management 6th Edition Wisner Tan Leong - Solutions
Which is more important—risk management or security management?
What types of supply chains are most likely to be impacted by risk and security problems? Why?
In Chapters 3 and 4, it was explained how some firms were successfully single- or sole-sourcing. Doesn’t this increase supply chain risk? Discuss the advantages and disadvantages of single-sourcing.
What do most small businesses do to reduce supply chain risk? Could they do something more effective?
What is the difference between supply chain risk management and supply chain security management? Which do you think is most important?
Have you ever experienced rationing and/or shortage gaming? Please describe an instance.
What is everyday low pricing, and how does it impact the bullwhip effect?
Why should reducing the length of the supply chain also reduce the bullwhip effect?
What is order batching, and is this something that will reduce the bullwhip effect?Why or why not?
Describe an incidence either personally or at work where you have been involved in shortage gaming.
Define the term “collaborative education” and explain what this has to do with supply chain management.
What is the difference between supply chain management and supply chain process integration?
What is cloud-based supply chain management and how might it impact process integration?
Define the bullwhip effect and describe how it impacts supply chain integration, or how integration impacts the bullwhip effect.
Why is visibility so important when integrating processes?
Why is lack of trust an obstacle to supply chain management? How can we overcome this obstacle?
What is the difference between active and passive RFID tags?
How can RFID tags help to enable external process integration?
How do organizations extend process integration to second-tier suppliers and customers?
What are knowledge management solutions, and how can they support a firm’s supply chain integration efforts? Give some examples.
What is an internal supply chain? Do some firms not have any?
Think of some supply chain external performance measures for several of the eight key supply chain business processes, assuming the overall strategy is superior customer service. What if the overall strategy is sustainability?
Why is an ERP system important for both internal and external process integration?What other IT considerations are there?
Explain the differences between process integration, coordination, and collaboration.
Which should come first—internal process integration or external process integration?Why?
Is it necessary to have internal performance measures for each of the supply chain business processes? Why or why not?
What sort of demand management techniques would an exclusive restaurant use when demand exceeds its capacity? What about McDonald’s?
Do you think customer service has improved over the years for retailers? Cite some examples.
What is the difference between the customer service management process and the customer relationship management process?
What is a process, what are the eight key supply chain business processes, and why are they important when managing supply chains?
How do functional silos prevent process integration?
Describe the linkage between supply chain strategies and internal functional strategies and policies.
What makes a supplier or customer a key or primary trading partner? Describe why it is important to begin supply chain management efforts with only these key companies.
What does process integration mean, and why is it difficult to achieve?
Can recovery from a poor service quality incident be a good thing? Explain.
Describe the five dimensions of service quality for a dentist’s office, how performance in these dimensions might be measured and how recoveries might be handled for failures in each of the service quality dimensions.
How is service quality related to customer service and satisfaction?
Describe and give examples of a pure Internet distribution strategy and a mixed Internet distribution strategy. Find your examples on the Internet.
Describe the important issues in the international expansion of services.
What is edutainment? Does your college or university use it? How?
What is a microfranchise? Would these be good for a developing country? For the United States ?
What are the distribution channel alternatives for a weather service? A souvenir shop?A marriage counselor? How about your college or university?
If your firm has designed an effective queuing system, why is it still necessary to practice waiting time management on some occasions?
Explain and give examples of Maister’s First and Second Laws of Service. Use your personal experiences.
What queue discipline is used to register students at your college or university? What about seating patrons at a fancy nightclub?
What are the advantages and disadvantages of increasing the number of channels?
What type of queuing system does a three-channel, four-phase system refer to?
What is a virtual queue? When might one be used?
Define the terms “balking” and “reneging.” How could a firm minimize them?
What type of queuing system configuration is used at a restaurant? A car dealer? At Zappos?
What are the primary elements to consider when designing any queuing system?
What are the two elements managers must pay attention to, when managing queues, to maximize customer satisfaction?
How can firms make use of excess capacity?
Describe some demand management techniques that are used when demand exceeds capacity, and when capacity exceeds demand. Your college or university has periods of time when both of these situations exist. What do they do?
Can customers be used to provide extra service capacity? Explain.
What are some alternatives to hiring and laying off workers to vary service capacity as demand varies?
Describe how you would use a level and a chase demand capacity utilization strategy.Which one does your college or university use?
Define capacity utilization. What is an ideal utilization? Can utilization ever be greater than 100 percent? Explain.
What is the capacity of your class’ classroom?
Define service capacity, and provide three examples of it that were not listed in the text.
What are the four concerns of service response logistics?
How do supply chain management activities differ between services and manufacturing companies? In what ways are these activities alike?
Discuss the principal design objectives for service layouts.
What strategy do you think was used in selecting the location of your college or university?Could there be a better location?
Why are service locations so important?
What are some things service firms can do to monitor customer satisfaction?
Provide some examples of front-of-the-house and back-of-the-house service operations.
How would you characterize your college’s or university’s service delivery system?
When customers purchase a service, they are actually getting a bundle of service attributes.List and describe these attributes using a car-rental agency, a convenience store, and a radio station.
When a service competes using a cost leadership strategy, does this mean the service is low quality? Explain.
What are the three generic strategies that services use to compete? Give examples.
What sorts of problems must services overcome as they expand into foreign markets?
Discuss the primary issues in the management of global services.
Define Baumol’s disease and the Walmart effect, and how they affect service-oriented economies like the United States.
Describe several single- and multiple-factor productivity measures that could be used at your college or university.
Using the formula for productivity, describe all the ways that firms can increase productivity.Which of these ways might be considered risky?
Describe the primary differences between goods and service firms.
Why is the service sector in the United States and other highly developed economies growing more rapidly than the manufacturing sector?
Is your college or university a pure service? Explain.
How has the pandemic affected location decisions?
Provide examples of major U.S. companies that are using 3D printing and explain why they are reshoring their manufacturing back to United States.
Explain why 3D printing may lead to a revival of manufacturing in the United States.
What is the difference between green development and sustainable development?
What is sustainable development, and why is this policy important to a country and the world at large?
Discuss the six strategic roles of a foreign facility.
What are the challenges of doing business in China?
Why is China an attractive location for many businesses?
What is a right-to-work state? What are the advantages or disadvantages of doing business in a right-to-work state?
Define quality of life. Why is quality of life an important factor in facility location? Is the set of quality-of-life factors used by the Chamber of Commerce in Jacksonville, Florida, a good one? Please explain.
Discuss Amazon’s global facilities network.
Discuss Walmart’s location strategy.
What are the critical factors in making community and site decisions?
What is the World Trade Organization, and what is its role in world trade?
Discuss the major regional trade agreements in Asia, Africa, Europe, Latin America, and North America.
What are the factors influencing facility location?
What are business clusters? Provide several examples of business clusters in a variety of countries. What are the advantages of clustering?
Why is demand management important for effective supply chain management?
What is the impact of facility decisions on a supply chain?
What is mobile CRM and why is it important today?
How is AI impacting CRM?
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