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the leadership experience

Questions and Answers of The Leadership Experience

If it is immoral to prevent those around you from growing to their fullest potential, are you being moral?
Leaders at several organizations, including Hostess Brands (Twinkies), Sbarro, and Blockbuster, have gotten significant raises or bonuses shortly before the firms filed for bankruptcy. The companies
Do you agree that it is important for leaders to do the right thing even if no one will ever know about it? Why or why not?
A consultant recently argued that the emphasis on corporate governance and social responsibility has distracted leaders from key business issues such as serving customers and beating competitors. Do
1. What do you think Russell Hart should include in his report about Youssef Said? Why? What would you do in his position?2. What amount or kind of courage will be required for Hart to disclose
1. List in order the characters in this story that you like, from most to least. What values governed your choices?2. Rate the characters on their level of moral development. Explain.3. Evaluate each
As a leader, what would you want most from followers? As a follower, what would you want most from your leader? How do these differ? Why?
Compare the alienated follower with the passive follower. Can you give an example of each? Have you been either one? How would you respond to each if you were a leader?
Why is managing up important in organizations? Describe the strategy for managing up that you most prefer. Explain.
The chapter describes five ways in which followers need to use courage. Which do you feel is most important? Least important? How might a follower derive the courage to behave in new ways to be more
Do you think you would respond better to feedback that is presented using a traditional scheduled performance review format or feedback that is presented as a routine part of everyday work
Which type of follower courage is easiest for you to use? Hardest for you to use? Can you think of ways to expand your power for influencing up?
One organizational observer suggested that bosses who won’t give negative feedback to followers who need it cause even more damage in the long run than those who fly off the handle when a follower
What does leadership coaching mean to you? How should leaders decide which followers they will provide with coaching?
What does it mean for a leader to act as a human shield? Do you believe this should be part of a leader’s responsibility to followers?
Describe the kinds of needs that people bring to an organization. How might one’s personality characteristics—such as introversion/extroversion or openness to experience, as described in Chapter
With the economy still in a slump, some companies were freezing pay raises or even cutting pay for some employees so they could offer substantial raises to people considered star performers. As a
How might empowerment provide the two conditions (vitality and learning) for a thriving workforce as described in the chapter? Consider both psychological factors and the job characteristics model in
Google wants employees to mingle more but not to waste a lot of time. So as part of its “people strategy,” Google analyzes reams of data to determine the optimal size and shape for the cafeteria
One small business owner says she doesn’t offer her sales representatives incentives because people try to sabotage one another to get more business and stop paying attention to smaller accounts.
Can you think of specific motivational techniques that would motivate you in each of the four categories in Exhibit 8.3 (positive extrinsic, positive intrinsic, negative extrinsic, negative
Discuss whether you believe it is a leader’s responsibility to help people find meaning in their work. How might leaders do this for employees at a credit card call center? How about for employees
As part of the federal health-care overhaul in the United States, patient satisfaction survey scores are now used to help determine how much the federal government will pay medical facilities for
1. What theories of motivation help explain Charlotte’s demands and the reactions of other employees to those demands?2. What options can you think of for handling Charlotte’s demand for even
1. What options can you think of for Dax and Mark to mitigate the damage from unfilled expectations for the annual bonus?2. What specific steps would you take if you were a senior manager in this
Why do you think storytelling is such a powerful means of communicating for a leader? How is active listening related to storytelling?
What does it mean to say that leaders use communication to act as “sensegivers”? How do you think this differs from conventional management communication?
Board members at some companies are opening the lines of communication so shareholders can voice their concerns about executive compensation and corporate governance. Do you think this is a good
A manager in a communication class remarked, “Listening seems like minimal intrusion of oneself into the conversation, yet it also seems like more work.” Do you agree or disagree? Discuss.
How does dialogue differ from discussion? Give an example of each from your experience.
Some senior executives believe they should rely on written information and computer reports because these yield more accurate data than face-to-face communications do. Do you agree? Discuss.
What communication channel would you choose to communicate an impending companywide layoff? News about the company picnic? New corporate quality goals that will require significant changes in how
How do leaders use communication to influence and persuade others? Think of someone you have known who is skilled in the art of persuasion. What makes this person an effective communicator?
How might leaders use social media to create a sense of community among employees? What do you think are some advantages and disadvantages of a company using social media to communicate with
1. Evaluate the e-mail communications of Mr. Porter and Mr. Weigand. To what extent are they communicating effectively about the new performance objectives? Explain. If you were a teacher, how would
1. Based on Vicente Ruiz’s actions and his conversation with Chuck Moore, what differences do you detect in cultural attitudes toward communications in Mexico as compared with the United States? Is
What is the difference between a “team” and a “group”? Describe your personal experience with each.
Discuss the differences between a cross-departmental team and a self-directed team. Do you believe self-directed teams could be effectively used in certain types of organizations? Explain.
Which of the five elements of high-performance teams do you think would be most difficult for a leader to implement in a virtual team? Explain.
Describe the stages of team development. How would you facilitate a team’s development through each stage?
How might an individual’s dilemma about teamwork be intensified or reduced in a virtual team? As a virtual team leader, what would you do to manage these dilemmas?
The chapter suggests that very small teams (say, three to six members) perform better, and most people prefer to work in small teams. However, many companies use teams of 100 or more people to
Think about a team you have participated in to do a class project or a sports team on which you participated. Can you identify members who played a task-specialist role and those who played a
Discuss the relationship between team cohesiveness and performance. As a leader, can you think of specific ways you would encourage norms of cohesiveness and collaboration?
Discuss the similarities and differences between mental models and open-mindedness.
What is the concept of personal mastery? How important is it to a leader?
Which of the four elements of emotional intelligence do you consider most essential to an effective leader? Why?
Consider fear and love as potential motivators. Which is the best source of motivation for college students? For members of a new product development team? For top executives at a media conglomerate?
Have you ever experienced love and/or fear from leaders at work? How did you respond? Is it possible that leaders might carry love too far and create negative rather than positive results? Discuss.
Do you think it is appropriate for a leader to spend time developing people’s emotional intelligence? Why or why not?
Think about the class for which you are reading this text as a system. How might making changes without whole-systems thinking cause problems for students?
What are some pressures you face as a student that challenge your ability to do the right thing? Do you expect to face more or fewer pressures as a leader? Discuss what some of these pressures might
If most adults are at a conventional level of moral development, what does this mean for their potential for moral leadership?
How might understanding the difference between “fear” and “F.E.A.R.,” as described in the chapter, make you a better leader? Can you name an example from your own life of “false evidence
One finding is that when leaders are under stress so that fear and risk increase, they tend to revert to an authoritarian, command-and-control style. As a leader, how might you find the courage to
If you were in a position as a student similar to Mike McQueary at Pennsylvania State University, what do you think you would do? Why?
Why is it so hard for people to change their assumptions? What are some specific reasons why leaders need to be aware of their mental models?
What does it mean to be a whole leader as described in the chapter? Can you give an example from your experience? Discuss.
How do you feel about developing the emotional qualities of yourself and other people in the organization as a way to be an effective leader? Discuss.
Hallmark Cards discovered that its mid- and upper-level managers were primarily thinking types, but top executives displayed primarily feeling preferences. Why do you think this might be?
How can a leader use an understanding of brain dominance to improve the functioning of the organization?
Do you believe understanding your preferences according to the whole brain model can help you be a better leader? Discuss.
From Leader’s Self-Insight 4.3, identify four or five values (instrumental or end values) that could be a source of conflict between leaders and followers. Explain.
Leaders in many of today’s organizations use the results of personality testing to make hiring and promotion decisions. Discuss some of the pros and cons of this approach.
What might be some reasons the dimension of “openness to experience” correlates so strongly with historians’ ratings of the greatest U.S. presidents but has been less strongly associated with
The chapter suggests that one way to work effectively with different personalities is to treat everyone with respect. How might a leader deal with a subordinate who is perpetually rude, insensitive,
A survey found that 79 percent of CEOs surveyed fall into the category of being “highly optimistic,” whereas a much lower percentage of chief financial officers were rated as highly optimistic.
Do you agree that self-awareness is essential for being a good leader? Can you think of some specific negative consequences that might result from a leader not having self-awareness?
Consider the situational characteristics of group cohesiveness, organizational formalization, and physical separation. How might each of these substitute for or neutralize task-oriented or
Do you think leaders should decide on a participative style based on the most efficient way to reach the decision? Should leaders sometimes let people participate for other reasons?
If you were a first-level supervisor of a team of telemarketers, how would you go about assessing the development level of your subordinates? Do you think most leaders can easily shift their
Compare Fiedler’s contingency model with the path–goal theory. What are the similarities and differences? Which do you prefer?
Consider the leadership position of the managing partner in a law firm. What task, subordinate, and organizational factors might serve as substitutes for leadership in this situation?
Do you think leadership style is fixed and unchangeable, or can leaders be flexible and adaptable with respect to style? Why?
Consider Fiedler’s theory as illustrated in Exhibit 3.4. How often do you think very favorable, intermediate, or very unfavorable situations occur to leaders in real life? Discuss.
Pick three traits from the list in Exhibit 2.1 that you think would be most valuable for a leader in an operational role. Pick three that you think would be most valuable for a leader in a
Why is an entrepreneurial leader important to an organization? How is this role different from other leader roles?
Why would subordinates under a democratic leader perform better in the leader’s absence than would subordinates under an autocratic leader?
Does it make sense to you that a leader should develop an individualized relationship with each follower? Explain advantages and disadvantages to this approach.
The vertical dyad linkage model suggests that followers respond individually to the leader. If this is so, what advice would you give leaders about displaying people-oriented versus task-oriented
Would you feel most comfortable using a “consideration” or an “initiating-structure” leadership style? Discuss the reasons for your answer.
Suggest some personal traits of leaders you have known. What traits do you believe are most valuable? Why?
Why is it important for leaders to know their strengths? Do you think leaders should spend equal time learning about their weak points?
Why is leadership considered both an art and a science?
What personal capacities should a person develop to be a good leader versus those developed to be a good manager?
“Leadership is more concerned with people than is management.” Do you agree? Discuss.
Discuss some recent events and societal changes that might have contributed to a shift “from hero to humble.” Do you agree or disagree that humility is important for good leadership?
Why do you think there are so few people who succeed at both management and leadership? Is it reasonable to believe someone can be good at both? Discuss.
Describe the best leader you have known. How did this leader acquire his or her capability?
Of the elements in the leadership definition as illustrated in Exhibit 1.1, which is the easiest for you? Which is hardest? Explain.
What do you consider your own strengths and weaknesses for leadership? Discuss your answer with another student.
Look through recent magazines and newspapers and identify one leader who seems to illustrate the “leader-as-hero” mindset and one who seems more typical of the humble Level 5 leader described in

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