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business
understanding management
Understanding Management 5th Edition Richard L. Daft, Dorothy Marcic - Solutions
Describe transformational leadership and when it should be used.LO.1
Discuss how leadership fits the organizational situation and how organizational characteristics can substitute for leadership behaviors.LO.1
Explain the path–goal model of leadership.LO.1
Describe Hersey and Blanchard’s situational theory and its application to subordinate participation.LO.1
Describe the leader behaviors of initiating structure and consideration and when they should be used.LO.1
Identify personal characteristics associated with effective leaders.LO.1
Define leadership and explain its importance for organizations.LO.1
Based on the instructions below, draw an individual picture of what the experience of this course is like. What is the personality of the class? (not the sum of the people, but rather the experience of taking this class). Show it in a picture?LO.1
a. Activeb. Concentration LO.1
a. Organizedb. Adaptable LO.1
a. Ingenuityb. Practicality LO.1
a. Socialb. Theoretical LO.1
I would rather work for a boss who isa. Full of new ideasb. Practical LO.1
I am morea. Outgoingb. Contemplative LO.1
On weekends, I tend toa. Plan what I will dob. Just see what happens and decide as I go along LO.1
I would rather work for an organization wherea. My job was intellectually stimulatingb. I was committed to its goals and mission LO.1
In meetings, I would prefer for people toa. Display a fuller range of emotionsb. Be more task-oriented LO.1
My style in preparing for a meeting isa. To be willing to go in and be responsiveb. To be fully prepared and sketch out an outline of the meeting LO.1
I tend to bea. A morning personb. A night owl LO.1
In meetings, I am most often annoyed with people whoa. Come up with many sketchy ideasb. Lengthen the meeting with many practical details LO.1
In work, I prefer spending a great deal of time on issues ofa. Ideasb. People LO.1
In a meeting, I tend toa. Continue formulating my ideas as I talk about themb. Speak out only after I have carefully thought the issue through LO.1
When I have to make a decision in a hurry, I oftena. Feel uncomfortable and wish I had more informationb. Am able to do so with available data LO.1
When I read something, I usuallya. Confine my thoughts to what is written thereb. Read between the lines and relate the words to other ideas LO.1
When working on a project, I prefer toa. Narrow the scope so it is clearly definedb. Broaden the scope to include related aspects LO.1
When I come up with new ideas, I generallya. “Go for it”b. Like to contemplate the ideas some more LO.1
When I listen to someone talk on a subject, I usually try toa. Relate it to my own experience and see if it fitsb. Assess and analyze the message LO.1
When I am working on an assignment, I tend toa. Work steadily and consistentlyb. Work in bursts of energy with “down time” in between LO.1
The word that describes me better isa. Analyticalb. Empathetic LO.1
When the phone rings in my office or at home, I usuallya. Consider it an interruptionb. Don’t mind answering it LO.1
When discussing a problem with colleagues, it is easy for mea. To see “the big picture”b. To grasp the specifics of the situation LO.1
I oftena. Make lists and plans whenever I start something and may hate to seriously alter my plansb. Avoid plans and just let things progress as I work on them LO.1
In my work, I prefer toa. Work on several projects at a time, and learn as much as possible about each oneb. Have one project that is challenging and keeps me busy LO.1
When working on a project, I prefer toa. Maintain as much control as possibleb. Explore various options LO.1
On a project, I tend toa. Think it over and over before deciding how to proceedb. Start working on it right away, thinking about it as I go along LO.1
When making a decision, the most important considerations area. Rational thoughts, ideas, and datab. People’s feelings and values LO.1
When I work on a project, Ia. Like to finish it and get some closureb. Often leave it open for possible change LO.1
I want a boss whoa. Establishes and applies criteria in decisionsb. Considers individual needs and makes exceptions LO.1
I like toa. Work alone in a quiet placeb. Be where “the action” is LO.1
I would rathera. Solve a new and complicated problemb. Work on something that I have done before LO.1
Do you think it is the responsibility of managers and organizations to help employees manage stress? Why or why not?LO.1
Describe a time when you experienced role ambiguity or role conflict. What stress management techniques did you use to cope with the stress this created?LO.1
Review Exhibit 10.9. Which learning style type best characterizes you? How can you use this understanding to improve your learning ability? To improve your management skills?LO.1
Why is it important for managers to achieve person-job fit when they are hiring employees?LO.1
How might understanding whether an employee has an internal or an external locus of control help a manager better communicate with, motivate, and lead the employee?LO.1
Which of the four components of emotional intelligence do you consider most important to an effective manager in today’s world? Why?LO.1
What is meant by perceptual selectivity? Explain some characteristics of the perceiver and of the stimuli that might affect perception.LO.1
In the Big Five personality factors, extroversion is considered a good quality to have. Why might introversion be an equally positive quality?LO.1
What steps might managers at a company, that is about to be merged with another company, take to promote organizational commitment among employees?LO.1
Why is it important for managers to have an understanding of organizational behavior? Do you think a knowledge of OB might be more important at some managerial levels than at others? Discuss.LO.1
Discuss the effects of stress and identify ways individuals and organizations can manage stress to improve employee health, satisfaction, and productivity.LO.1
Explain how people learn in general and in terms of individual learning styles.LO.1
Define the four components of emotional intelligence and explain why they are important for today’s managers.LO.1
Identify major personality traits and describe how personality can influence workplace attitudes and behaviors.LO.1
Discuss the importance of work-related attitudes.LO.1
Define attitudes, including their major components, and explain their relationship to personality, perception, and behavior.LO.1
Do you think that PepsiCo’s encouragement of employee networks actually works against diversity and the formation of multicultural teams? Why or why not?LO.1
Why is it important for upper-level managers at PepsiCo to receive diversity and inclusion training?LO.1
Would you describe PepsiCo as being ethnocentric, ethnorelativistic, or somewhere in between? Why?LO.1
Do you predict that Jiff Ramsey will be successful as a Kit Ramsey substitute?LO.1
Is Jiff Ramsey a good person-job fit in the screen role of Kit Ramsey?LO.1
Does Bobby Bowfinger have a set of valid selection criteria for filling the role of a Kit Ramsey look-alike?Does Bowfinger apply the criteria uniformly to each applicant?LO.1
How can nonfinancial incentives play a role in helping Waterway retain hourly shop workers? Aggressive and ambitious managers like Lee Carter?LO.1
How would you gather the data and design a competitive compensation system for Waterway? Would your approach be different for hourly workers versus managers?LO.1
Does Waterway’s current compensation system seem to fit the company’s strategy of aggressive growth and product innovation? How might it be changed to achieve a better fit?LO.1
Compensation. Fill in the following information about yourself: After receiving the college degree you are currently pursuing:a. What kind of job do you see yourself doing?b. Where geographically do you wish to work? (For this assignment, you will need to select a U.S. metro/state location.)Now
Internet Recruiting. Select the tab “For Employers”located at the top of the following site:http://www.wetfeet.com At this site you will learn more about how employers are using the Internet to help them in the recruiting process. Locate information on recruitment technologies(WetFeet
100 Great Places to Work. Go to http://www..greatplacetowork.com. Locate these three items at the site:Great Place to Work® Model©Business Benefits of Being a Great Place to Work Financial Results of Being a Great Place to Work Print out all three Web pages, read and highlight factors that relate
Without mentioning specifics, give Winston such an unenthusiastic reference that you hope the other HR director can read between the lines and believe that Winston will be a poor choice.LO.1
Contact the vice president of sales and ask him to release you from the agreement or to give the reference himself. After all, he made the agreement. You do not want to lie.LO.1
Honor the agreement, trusting Winston’s rehabilitation is complete on all levels and that he is now ready for a responsible position. Give a good recommendation.LO.1
How would you evaluate or measure the success of a student in this class, based on the four core competencies?(performance evaluation)1.2.3.4.LO.1
What learning experiences would you develop to enhance those core competencies? (training and development)1.2.3.4.LO.1
What questions would you ask a potential employee/student to determine if that person could be successful in this class, based on the four most important core competencies? (interviewing)1.2.3.4.LO.1
Which of the above are the most important four?1. 3.2. 4.LO.1
Form groups of 4–7 members. Develop a list of “core competencies” for the job of student in this course. List the core competencies below.1. 5.2. 6.3. 7.4. 8.LO.1
Which statement do you agree with most?a. We should avoid judging others because no one can fully understand the motives of another person.b. People are responsible for their actions and have to accept the consequences.c. Motives and actions are important when considering questions of right and
If you stay in a household run differently from yours(cleanliness, manners, meals, and other customs), youa. adapt readilyb. quickly become uncomfortable and irritatedc. adjust for a while, but not for long LO.1
Other people’s personal habits annoy youa. oftenb. not at allc. only if extreme LO.1
You react to little children witha. patienceb. annoyancec. sometimesa, sometimes b LO.1
If someone in your family were homosexual, you woulda. view this as a problem and try to change the person to a heterosexual orientationb. accept the person as a homosexual with no change in feelings or treatmentc. avoid or reject the person LO.1
Would you marry someone from a different race?a. Yesb. Noc. Probably not LO.1
Do you agree with the statement, “What is right and wrong depends upon the time, place, and circumstance”?a. Strongly agreeb. Agree to a pointc. Strongly disagree LO.1
You react to old people witha. patienceb. annoyancec. sometimesa, sometimes b LO.1
Do you voluntarily read material that supports views different from your own?a. Neverb. Sometimesc. Often LO.1
Would you hire a person who has had emotional problems?a. Nob. Yes, provided there is evidence of complete recoveryc. Yes, if the person is suitable for the job LO.1
When it comes to beliefs, youa. do all you can to make others see things the same way you dob. actively advance your point of view but stop short of argumentc. keep your feelings to yourself LO.1
Which virtue is most important to you?a. Kindnessb. Objectivityc. Obedience LO.1
When someone does something you disapprove of, youa. break off the relationshipb. tell how you feel but keep in touchc. tell yourself it matters little and behave as you always have LO.1
Most of your friendsa. are similar to youb. are different from you and from each otherc. are like you in some respects but different in others LO.1
As a manager, how would you accommodate the special needs of different groups—such as single parents, older workers, or employees with poor English language skills or religious restrictions—without appearing to show favoritism or offending other groups?LO.1
Why do you think a large number of women are opting out of the corporate world? Discuss whether this trend is likely to continue over the next 15 to 20 years.LO.1
What is the glass ceiling, and why do you think it has proved to be such a barrier to women and minorities?LO.1
Have you been associated with an organization that made assumptions associated with a monoculture?Describe the culture.LO.1
If you were a senior manager, how would you address the challenges faced by minority employees?LO.1
What purpose do exit interviews serve for HRM?LO.1
What is the role of compensation in maintaining an effective workforce? When would benefits play an important part in compensation? When might they not be important?LO.1
Why is mentoring such a powerful means of developing an effective workforce?LO.1
How will the growing use of telecommuters, contingent workers, and virtual teams affect HRM? How can managers improve recruiting and retention of these new kinds of employees?LO.1
Think back to your own job experience. What HRM activities described in this chapter were performed for the job you filled? Which ones were absent?LO.1
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