Question: Practice using the four basic steps of focused conversation. Ask your friend to play the part of a project team member who is behind schedule

Practice using the four basic steps of focused conversation. Ask your friend to play the part of a project team member who is behind schedule on a project task. Instruct your friend to be defensive and not offer detailed information unless specifically asked. You play the part of the project manager who is determined to get to the bottom of the project delay.

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