Preparing For The Project Management Professional (PMP Certification Exam) 2nd Edition Michael W. Newell PMP ENP - Solutions

Discover the ultimate resource for mastering the Project Management Professional (PMP) certification with our comprehensive collection of solved problems and step-by-step answers. Access the online answers key and solutions manual, featuring detailed chapter solutions and instructor manual insights. Enhance your understanding with our test bank of questions and answers tailored to the textbook. Enjoy the convenience of solutions in PDF format, available for free download, ensuring you're fully prepared for the exam. Elevate your study experience with the best tools and resources at your fingertips.

One of the members of your project team comes to you and says that he heard that one of the suppliers to the project had given a substantial gift to one of the project team members in hopes that the team member would favor his company with a purchase order. The company was favored with a purchase
You are the project manager for a large project that is completed on time and on budget. The customer and all of the stakeholders are pleased with the results. As a direct result of the successful completion of the project, your manager approves a bonus of $25,000 to you. There are fifteen members
Which of the following is an example of a conflict of interest?a. You are the fourth cousin of a vendor supplying parts to a project in your company.b. You are the owner of a company that is supplying parts to a project that you are managing.c. You receive a gift from a supplier of parts for your
You are managing a project and the customer’s engineers visit your facility on an inspection and general getting acquainted tour. During the tour they make the comment that the parts that are being designed should be in stainless steel instead of plain steel with enamel. What should you do?a.
You are the project manager for a project that has high visibility. Your manager wants you to prepare a presentation for him to present at a conference. Most of the material in the presentation will be facts that are the results of your project. Your manager intends to present the material under
You are the project manager for a large project. Some members of the project team have come to you and asked that they be permitted to work on a flexible schedule. Some of the other team members feel that it is important that all team members be on site at all times unless they are absent for
You are managing a project that is in process. A large and unexpected problem occurs that will cause a delay in the schedule in excess of the contingency schedule for the project. What should you do?a. Look at other tasks in the schedule and see which ones should be reduced to allow time for this
You are the manager of a research group that is developing a new chemical material. You hire a person from a competing company who has a great deal of expertise in this area. The person contributes greatly to the progress of your project. During conversations with the person you determine that many
You are managing a project in a foreign country. In this country there is a normal practice for business people to exchange gifts when very large contracts, such as the one you are working on, are signed. The gift is of a greater value than your company’s policy for gift exchange will allow. You
You are the project manager for a high visibility project. The margin on this project is low, and it is extremely important that the cost estimates for the work on the project be accurate. While reviewing the cost estimates for this project you notice that one of the cost estimates for an element
You are a project manager working on a project to market a new product.The deliverables of the project have been established, and the project work has begun. A contract to deliver the deliverables has been signed. The customer who has signed the contract has telephoned you to request additional
A project manager uses manual filing systems, electronic text databases, and project management software to manage his project. These are examples of:a. Communications technology.b. Information retrieval systems.c. Project records.d. Information distribution systems.
A project manager hears a rumor through the project team that the client for the project is supposed to visit the project team office and present the project manager with a purchase order for a large change in the project. The change will authorize new budget for $50,000. This is an example of what
The three main types of communication are:a. written, oral, and graphic.b. written, oral, and visual.c. verbal, written, and electronic.d. verbal, formal documentation, and informal documentation.
The major processes of project communications management are:a. Communication, requirements, information distribution, performance reporting, and administrative procedures.b. Communications planning, information distribution, performance reporting, and administrative closure.c. Communications
The process of collecting and disseminating information in order to provide the stakeholders with information about the project and how the projects resources are being used to reach the project objectives is called:a. Activity reporting.b. Performance reporting.c. Project reports.d. Status reports.
A project manager is considering how her time is being spent in the project. One of the things that concerns her is how much time she will be spending communicating. The percent of time that is generally spent communicating by project managers is:a. 10 percent.b. 20 percent.c. 50 percent.d. 90
The study of the way words are used and the meaning that they convey is called:a. Wordsmanship.b. Semantics.c. Language.d. Communications.
The project manager of a project must hold several meetings. The meetings should be efficient and not waste people’s time when they are held.One of the things that the project manager can do when he or she is leading a meeting is to:a. Get out of the way and let the team make all the decisions.b.
A project manager has six people on a team. It is important that each of them communicates information to each of the others. How many lines of communication are there in this group of people?a. Fifteenb. Twenty-onec. Sevend. Six
A project manager must be able to effectively manage the communications necessary for the project and the project team. In order to communicate within the project team the project manager should:a. Control all communications between project team members.b. Control all communications outside of the
Communication barriers are a more frequent source of conflict in matrix and projectized environments than functional organizations for all the following reasons except:a. Communication is the prime focus of an expediter type of project manager.b. Team members are often physically separated in a
A project manager finds that she is having trouble concentrating on what is being said in meetings. One of the things that she might try to improve her listening ability might be:a. Interrupt the speaker to give her own opinion.b. Make telephone calls when the subject is not interesting.c. Show the
In the model for communications there is a sender and a receiver. The sender is responsible for which of the following?a. Scheduling the communications to take placeb. Confirming that the message was understoodc. Sending feedback to the receiverd. Understanding the best channel to use
Formal acceptance by the client or the sponsor of the project indicates that they have accepted the products of the project. This document should be signed off during what part of the project?a. Administrative closureb. As the last task in the project planc. After the project is closed outd. When
The technologies or methods that are used to transfer information back and forth between project stakeholders can vary significantly. Which of the following is a communications technology factor for projects?a. Expected project staffingb. Schedule for the projectc. Work breakdown structured.
A project manager is responsible for performance reporting. Which of the following is not one of the tools and techniques that the project manager can use for performance reporting?a. Variance analysisb. Earned value reportsc. Performance reviewsd. Past project review
There are many ways to organize projects. The persons involved with these projects have several titles that describe their management responsibilities.Which of the following titles describes a person that has a primary responsibility for communications?a. Project managerb. Project manager in a
The project manager has a very complex communication to prepare for the program manager. In order to ensure that the communication will be understood as completely as possible, what method of communication should be used?a. Oralb. Writtenc. Nonverbald. Oral, written, and nonverbal
Statements such as ‘‘It’s never been done before’’ or ‘‘It will cost a fortune’’ are examples of:a. Feedback.b. Communication blockers.c. Conflict generators.d. Forcing.e. Facilitation.
Who is responsible for communications for the project team?a. The human resources representativeb. The representative from the management information systems departmentc. The project managerd. The communications department
A project manager has one member of the project team working on a critical problem. The person working on the problem verbally communicates to the manager that this correction to the problem will probably cost $1,000. Which form of communication should the project manager use to respond to the team
In the communications model, communications between the sender and the receiver often are affected by communications barriers. These include all of the following except:a. Cultural differences.b. Differences in motivation.c. Educational differences.d. Lack of a communications device.
During a project meeting a disagreement between two members of the project team began. The disagreement was over a technical detail of the project. The project manager was in attendance in the meeting. It is important that the conflicting opinions of the two team members be resolved as quickly as
Which of the following is not a standard type of communication?a. Writtenb. Verbalc. Nonverbald. Clairvoyant
Which of the following techniques allows for the participants to be anonymous?a. Brainstormingb. Nominal groupc. Delphi techniqued. Crawford slip
The use of brainstorming as a communications technique encourages which of the following?a. Team building and convergent thinkingb. Divergent thinkingc. Analytical resultsd. Use of the scientific method
A project manager has many different ways of communicating. Which of the following is a good communication tool for the project manager to use?a. Sending a video tape of the project progress to the clientb. Inputting a task into the project manager’s personal computerc. Writing notes on a hand
Which of the following are filters that the receiver uses to filter messages?a. Language and knowledgeb. Distancec. Culture and distanced. Language, distance, culture, and knowledge
A project manager wants to handle communications well in his project.In order to do this he has chosen to write a communications plan. Of the items listed below, which one is not part of the communications plan?a. Collection and filing structureb. Distribution planc. Method for accessing
The three principal interests in maintaining good document control are:a. Timely communication, collection of performance appraisal data, and assuring proper disposal of sensitive documents.b. Timely communication, maintaining proper approvals, and communication cost control.c. Effective
Which of the following media can a communicator use to present information?a. Visualb. Audio and visualc. Tactiled. Visual, audio, and tactile
A trucking company expects to purchase 525 truck tires over the next year for their fleet. The company places a blanket order for the tires to a local tire vendor. At the end of a year the company has only purchased 500 of the tires. What should be done to close the contract?a. The trucking company
The procurement manager of a company decides to solicit bids on a contract. On the basis of the bid the company must clearly specify exactly what they intend to purchase. The selection of the vendor will be on the basis of:a. Price and features of the proposal.b. Price alone.c. Overall desirability
A company wants to buy steel machine screws for a project they are working on. The screws are an example of what type of purchase?a. On the shelfb. Commodity purchasec. Normal procurementd. Blanket order
A project manager is managing a project to design a software system for a client. She decides to subcontract the work to a programming subcontractor. The subcontractor fails to deliver the work on time, and the project manager invokes a penalty clause that was written into the contract. It is found
An agreement between competent parties, for valid consideration, to accomplish some lawful purpose with terms clearly set forth is called a:a. Procurement.b. Solicitation.c. Contract.d. Letter of intent.
At the request of the project team for a large project, the company’s purchasing department advertises that they intend to let a contract for construction work associated with the project. This is called:a. Procurement planning.b. Solicitation.c. Advertising.d. The procurement process.
An automotive design project is underway. The project is to design the new body style for the upcoming season. Body styles are considered to be one of the more important items for competing in the next season.The completion date for the project is moved up to three months earlier than planned.
A project is being managed by a project manager. A large portion of the work of the project is being subcontracted to an outside vendor. During the project it is found that a significant change in the design of the project is necessary. The project manager should:a. Issue a change notice to the
A project is engaged in making electronic devices. It is necessary for them to purchase materials to make the printed circuit boards. All of the parts are common parts that are available from several vendors. The most likely contract that should be issued for these parts is:a. Unit price
A project is coming to a close, and the project manager is listing the things that must be done to close out the project. One of the things that must be done by the person responsible for contract administration is:a. Issue letters of recommendation for the project team.b. Issue a formal written
A project manager purchases 3,500 widgets for his project. The widgets are delivered on time, but there are many defects in the paint that is on the surface of the widgets. The project manager returns the parts to the vendor for repair and rework. The vendor complains that the paint job quality was
A project manager must have some work done by an outside contractor.This work has a great deal of risk associated with it, and it has become very difficult to find a contractor willing to take on the job. Which of the following types of contract would offer the greatest incentive to the
A project manager is about to request bids on a large part of the work that must be done on the project. This work amounts to over $1 million.The best reason that the bid should be advertised is:a. It is a legal requirement to do so.b. Advertising will notify more companies that you are interested
A project has subcontracted part of the work of the project to an outside vendor. The work involves writing modules of software for the project.The first delivery of the subcontracted software has been made, and it is found that the software will not perform the functions that were specified in the
A request for bid (RFB) differs from a request for proposal (RFP) in that:a. The request for proposal is used when source selection will be price driven.b. There is no difference.c. The request for bid is used when source selection will be price driven.d. The request for proposal disregards price
The project team is considering whether to purchase a service or do it themselves. One of the items that should not be considered in their analysis is:a. The seller’s price.b. The cost and availability of floor space at the team’s facility.c. The seller’s technical staff.d. A competitor’s
A project manager wants to subcontract part of the project. This part of the project is quite complicated, and there are many ways that the work can be done. What method of solicitation should be used by the project team?a. Request for bidb. Request for quotationc. Request for proposald. Request
A buyer extends a formal invitation that contains a scope of work that seeks a response that will describe the methodology and results that will be provided to the buyer. This is called:a. Invitation to bid.b. Request for information.c. Request for proposal.d. Request for bid.
A project manager decides to go out for bids on some of the project work that must be done as part of a contract to do a project for another customer. The bids are received and evaluated, and the seller with the lowest bid is selected. The cost of the contract to the project can further be reduced
The project team has delivered a deliverable to the customer. The deliverable contains defects that are easily correctable. There is a good relationship with the customer and the customer agrees to make the repairs and correct the defects on the item and invoice the supplier for the work that was
The equivalent of cost reimbursable contracts is frequently termed:a. Back charge contracts.b. Fixed price contracts.c. Progress payment contracts.d. Cost plus contracts.
Which of the following would not be a part of the procurement management process?a. Purchasingb. Contract negotiationsc. Inspectiond. Marketing
Forward buying will:a. Decrease storage costs.b. Decrease capital investment.c. Decrease transportation costs.d. Decrease inventory.
Under a blanket order arrangement, which of the following is correct?a. The cost of carrying the inventory is borne by the buyer.b. The seller delivers all of the material ordered at one time.c. Payments for all of the material are made at one time.d. At the end of the blanket order, prices are
A contractor is working on a fixed price contract that calls for a single, lump sum payment upon satisfactory completion of the contract. About halfway through the contract, the contractor’s project manager informs the contract administrator that financial problems are making it difficult for the
A project manager is employed by a construction company and is responsible for the furnishing of the completed building. One of the first things that the project manager for this project should do is to write a:a. Work breakdown structure.b. Budget baseline.c. Project charter.d. Project plan.
The project manager is considering contracting some of the work of the project to a service bureau. The service bureau has been used in the past by this project manager. The manager has several choices of contracts that can be used to subcontract this work. Which of the following is not a type of
A project manager discovers that there is a part of the project that contains some risk. His or her strategy with this risk is to subcontract the work to an outside supplier by using a firm fixed price contract. The project manager should:a. Make certain that the project team does not reveal the
A project manager discovers that there is a part of the project that contains some risk. His or her strategy with this risk is to subcontract the work to an outside supplier by using a firm fixed price contract. Which of the following is true?a. The supplier will include an allowance for the risk
A project manager must make a narrative description of the project.This narrative description covers the items that will be supplied under the contract with the client. It is called:a. The project plan.b. The statement of work.c. The exception report.d. The progress report.
Attribute inspection is performed on a lot of motor shafts. The lot of parts is rejected. The parts are supposed to have a diameter of 2 inches and have an engineering tolerance of .015. What is the average dimension of the parts?a. Greater than 2.015 or less than 1.985b. Greater than 0.000c. Parts
The Deming cycle is usually represented by:a. PDCA.b. ABCD.c. QFAP.d. CDPA.
In the Shewhart and Deming cycle, the letters P D C A stand for:a. Purchase, deliver, cost, and acquisition.b. Prevent defects caused by anyone.c. Plan, do, check, and act.d. Please don’t cause accidents.
ISO standards are reviewed and reissued every:a. Ten years.b. One year.c. Two years.d. Five years.
A company uses sampling inspection to inspect parts that are sent to their customers. If a lot of parts is rejected from sampling inspection, it is inspected 100% and the rejected parts are sent back to the manufac- turing department for rework or scrap. What happens to the overall outgoing quality
In acceptance sampling the ideal operating characteristic curve would:a. Reject all lots that were above the AQL.b. Accept all lots that were above the AQL.c. Have buyer’s risk below the AQL.d. Have seller’s risk below the AQL.
What is the value for R bar?a. .00551 inchesb. 55.1 inchesc. .010 inchesd. 10 inches
What is the value for R on day 10?a. .0037 inchesb. .0053 inchesc. 37 inchesd. 53 inches
What is the value of X bar for day number 7?a. .00900 inchesb. 22.5 inchesc. 90 inchesd. .00225 inches
Employees of a company were measured on the amount of scrap that they produced over a period of time. The number of hours of training that they had was also measured. When these results were plotted on a scatter diagram, they were found to be negatively correlated. This means that:a. Scrap
The diagram that ranks defects in the order of frequency of occurrence and shows the number of defects and the cumulative percentage from the greatest number of defects to the least number of defects is called a:a. Bar chart.b. Critical path.c. Pie chart.d. Pareto diagram.
What can be said about this process?a. The process is not in control and should be adjusted.b. The process is in control and should not be adjusted.c. The value of R is too high at 11 ..d. The value for X bar is outside the control limits. 9 A.M. 10 A.M. 11 A.M. 12 A.M. 1 P.M. XR X bar 125
The value on the control chart for X bar is 122 and the value for R bar is
A control chart controls a manufacturing process. Measurements are taken while the process is operating one time each hour. At each hour five sample parts are measured, and the results are recorded and plotted on a control chart. During the last five hours the following data was observed for X bar
What does ‘‘cost of acceptance’’ mean?a. The cost of establishing and maintaining the quality functionb. The life cycle cost of the projectc. The cost of inspection and reinspection, quality assurance, quality management, and quality planningd. The cost of meeting project objectives
The ISO 9000: 2000 standard is used to:a. Formalize the tools of quality management.b. Set international standards for quality conformance in organizations.c. Set USA national standards for quality conformance in organizations.d. Develop standards of excellence for manufacturing facilities.
Project quality assurance:a. Includes policing the conformance of the project team to specs.b. Provides the project team and stakeholders with standards, by which the project performance is measured.c. Is a managerial process that defines the organization, design, resources, and objectives of
The quality management plan provides input to and addresses quality control, quality assurance, and quality improvement.a. The overall project planb. The WBSc. The project scoped. External stakeholders
When the quality management discipline is implemented, the benefits to costs ratio should at least be:a. Unable to be evaluated.b. Less than one.c. Of little importance.d. Greater than one.
The primary benefits of meeting quality requirements are:a. Cost and delays are reduced, production improves, cost to customer goes up, and profits go up.b. Cost and delays are reduced, production improves, market share increases, and profits go up.c. Cost and delays are reduced, capital
The Japanese developed a method of modern quality management that relies on continuing small improvements involving everyone from the top management to the lowest level worker in the organization. This is called:a. Kamban.b. Kaizen.c. PDCA.d. Deming cycle.
According to the ideas behind modern quality management, quality improvements should be made:a. In large steps through detailed study of problems and then implemented as comprehensive solutions when they are funded.b. In small incremental steps.c. By assignment of permanent quality improvement
One of the important advantages of using control charts in managing a production operation is that the control chart tells you when to take corrective action on the process being controlled. Another important result of using control charts is:a. The control chart identifies the special causes.b.
As the manager of the production department where electrical circuits are being made you observe the inspection station where the completed printed circuit assemblies are being inspected. In this operation the inspector takes the printed circuit assembly and puts it into a fixture. The fixture is
A project manager for the quality department is trying to solve a problem with a machine that makes die cast aluminum parts that are used in automobiles. These parts are frequently made with defects. The project manager has decided to hold a meeting to discuss the process of making the parts. He
A control chart is being used to control a manufacturing process. As part of the control a sample of five parts is taken from the manufacturing process each hour of operation. Each of the five parts is measured, and the dimension is recorded on the work sheet. The average of the five parts is
Work results, quality checklists, operational definitions, and the management plan are:a. Inputs to quality control.b. Outputs from quality control.c. Inputs to quality assurance.d. Outputs from quality assurance.
In a manufacturing process that is being controlled by control charts there are variables occurring that will affect the process output. Variations in the process that are considered to be normal process variables are called:a. Common causes.b. Uncommon causes.c. Special causes.d. Random causes.

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Preparing For The Project Management Professional (PMP Certification Exam) 2nd Edition Michael W. Newell PMP ENP - Solutions

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